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About the Role

A Technician is responsible for the set up and operation of basic to small-scale audiovisual systems in a hospitality environment, ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology.

Responsibilities

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment.
• Strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure their needs are met and equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel or client relationship.
• Demonstrates basic operational ability to troubleshoot and problem-solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.
• Follows all venue safety requirements and supplier protocols.
• Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
• Uses equipment sheets to determine equipment scheduled for setup and strike.
• Interacts with other staff and outside vendors for equipment.
• Increases revenue by utilizing floor up-selling techniques.
• Works with clients to finalize invoices.
• Completes order entries in Navigator, as needed.
• Loads, unloads, or stores gear and equipment, as needed.
• Prepares, labels, and scans equipment, as needed.

Requirements

• High School Diploma required.
• Achieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days.
• A valid driver’s license is required for team members that may operate Company vehicles.
• Additional DOT requirement may need to be met if applicable.
• Must be able to lift 50 lbs.

Skills

• Hospitality
• Ownership
• Instills Trust
• Safety Conscious
• Action Oriented
• Tech Savvy
• Communicates Effectively

Location

• Hotel
• Warehouse

Work Type

• On-call
• Irregular hours

Experience Level

• 1 year of customer service or hospitality experience is preferred
• 1 year of audio-visual experience or equivalent in educational environment is preferred

Education Level

• Associate degree is preferred

Salary/Compensations

• $19.00 - $24.53 per hour

About the Company

• The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
• We use artificial intelligence (AI) tools to help screen and/or assess applications for this role. These tools analyze information you provide (for example, your résumé or answers to questions using the chat to apply feature) to support our hiring team’s review. All hiring decisions include human judgment.
• Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations.
• Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio visual equipment and electrical components.
• The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.