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About the Role

Nomura is seeking a dedicated client relationship manager to serve as the primary point of contact for Australia/New Zealand clients and distribution partners. This role involves managing the client lifecycle, acting as a liaison between clients and the firm, and resolving service delivery issues.

Responsibilities

• Serve as the dedicated central point of contact for Australia/New Zealand clients and distribution partners.
• Work closely with Sales on all aspects of client lifecycle and client relationships.
• Act as a liaison between clients and the firm.
• Serve as the first point of escalation for clients and key internal teams on service delivery issues and opportunities.
• Build strong relationships with key internal departments to ensure client needs are met.
• Handle client requests and queries.
• Provide regular reporting to clients, distributors, platforms, consultants, and prospects.
• Offer effective pre- and post-sales support in collaboration with RMs, Product Specialists, and other investment stakeholders.
• Support, coordinate, and oversee the client onboarding and offboarding process.
• Liaise with legal and various parties regarding client IMAs, distribution agreements, rebate agreements, NDAs, and offer documents.
• Take proactive ownership and coordinate complex client and distributor-related queries and projects requiring input from various internal parties.
• Schedule, coordinate, and attend meetings and calls with clients alongside RMs.
• Support the RFP, RFI, and due diligence questionnaire process, coordinating with RFP teams and other internal stakeholders.
• Provide requested information and marketing materials.
• Collaborate with all relevant internal functions on client servicing efforts.
• Perform other tasks and projects as assigned by senior management.

Requirements

• Minimum of 5-8 years of Client Servicing or Sales support experience in the financial services industry.
• Strong experience in key markets (Institutional & Wholesale), primarily Australia/New Zealand.
• Experience working effectively within a complex, matrixed corporate environment.
• Ability to navigate complex processes.
• Display passion and energy to support business growth.
• Possess sensitivity, discretion, and sound judgment.
• Ability to interact at all levels.
• Team player with strong attention to detail.
• Proficient in English (Written and Spoken).

Skills

• Client Servicing
• Sales Support
• Financial Services
• Client Lifecycle Management
• Relationship Management
• Communication
• Reporting
• Sales Support
• RFP/RFI Support
• Due Diligence Support

Location

• Australia
• New Zealand

Work Type

• Full-time

Experience Level

• 5-8 years

Education Level

• University Degree

About the Company

• Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions.
• The firm connects markets East & West, servicing clients through Wealth Management, Investment Management, and Wholesale divisions.
• Founded in 1925, Nomura is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership.

Equal Opportunity

• Nomura is committed to an employment policy of equal opportunities, and is fundamentally opposed to any less favourable treatment accorded to existing or potential members of staff on the grounds of race, creed, colour, nationality, disability, marital status, pregnancy, gender or sexual orientation.
• Nomura is an Equal Opportunity Employer.