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About the Role
Brighte is building the platform to enable and accelerate the energy transition by making it affordable, easy and less risky to buy and sell energy equipment.
Responsibilities
- Convert every signed vendor into a productive one within 30 days.
- Run onboarding sessions (live and recorded), enable vendors and make the first-lead handover call, fix anything that breaks in the first 60 days.
- Serve as the first point of contact for vendor escalations across programs.
- Triage stuck applications, settlement queries, and lead disputes.
- Resolve issues by coordinating with internal Tech, Settlements, Customer Support, and external partners.
- Maintain the vendor-facing knowledge base including flyers, FAQs, training videos, and portal status copy.
- Train internal teams (Care, Settlements) on dispute handling.
- Document all knowledge as Loom videos or SOPs.
- Share insights from vendors or collated from the BDM sales team on vendor feedback.
- Provide recommendations on how to improve processes and remove friction points.
- Track activation rate, time-to-first-lead, conversion, and vendor NPS across all three programs.
- Identify at-risk vendors and intervene early.
- Flag vendors negatively impacting partner experience.
- Set quarterly acquisition target lists for the BDM team.
- Run the joint cadence with the BDM Lead.
- Support partner governance forums.
- Implement SOPs agreed upon in governance forums.
Requirements
- 3–5 years in vendor operations, channel/partner ops, or B2B customer success.
- Proven track record of running a vendor/partner queue with SLAs, including building the system.
- Ability to remain calm under pressure and firm on standards.
- Comfortable declining vendor requests when necessary.
- Numerate with experience in dashboards and querying vendor performance data.
- Proficient in using AI to automate repeatable tasks and accelerate complex problem-solving.
- Experience building systems that function independently.
Skills
- Vendor operations
- Channel operations
- Partner operations
- B2B customer success
- SLA management
- System building
- Data analysis
- AI utilization
- Process improvement
- Knowledge base management
- Training
- Issue resolution
- Vendor management
- Performance tracking
- Risk identification
- AI tools
Location
- Hybrid
Work Type
- Hybrid working
- 3 days in office, 2 from home
Experience Level
- 3-5 years
Benefits
- Hybrid working
- Social events (lunches, drinks, snacks, table tennis)
- Well-stocked pantry
- Employee Share Option Plan (ESOP)
- End-of-trip facilities (showers, towel service)
- Anniversary leave
About the Company
- Brighte's mission is to make consumer energy resources (CER) affordable and accessible for everyone.
- Brighte is building the platform to enable and accelerate the energy transition.
- Founder and CEO, Katherine McConnell, was awarded Telstra Businesswoman of the Year in 2020 and won the Sustainability Crusader award at B&T's 2023 Women Leading Tech Awards.
- Named an AFR Sustainability Leader in the Banking and Finance category in 2025.
- Won the inaugural Sustainability Award at the Affies in 2024.
- Uses AI in its recruitment process.
- Finances and electrifies homes at scale (solar, batteries, hot water, heating).