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About the Role
We are seeking an outstanding Head Housekeeper to manage a team of housekeepers in UHNW family’s properties in Chelsea and Belgravia. This key leadership position involves overseeing a team across multiple properties, ensuring the highest standards of cleanliness, organisation, service, and household presentation. The role requires strong private household experience, excellent communication, staff training and motivation abilities, and confidence with administrative and scheduling responsibilities. A calm, polished, and discreet manner is essential.
Responsibilities
- Lead, motivate, and support the housekeeping team.
- Train new staff on household standards, cleaning methods, service expectations, and SOPs.
- Maintain consistency of standards across all properties.
- Conduct spot checks, quality control inspections, and provide supportive feedback.
- Help plan and update manuals, checklists, inventories, and SOPs.
- Create staff rotas, ensuring fair and efficient distribution of shifts.
- Coordinate team coverage across all properties based on household needs.
- Assist with holiday planning, time-in-lieu scheduling, and shift adjustments.
- Manage housekeeping supplies, stock control, and ordering.
- Liaise with the Family Office regarding maintenance requests and operational needs.
- Provide clear handovers between shifts and maintain accurate records.
- Work alongside the team when needed, leading by example.
- Perform high-level housekeeping, deep cleaning, and organisational tasks.
- Ensure immaculate presentation of all household spaces.
- Safely handle luxury finishes, artwork, antiques, and fine materials.
- Maintain discretion and uphold confidentiality at all times.
- Present a calm, professional, and polished demeanour.
Requirements
- Experience as Head Housekeeper or senior executive Housekeeper within UHNW private homes.
- Strong leadership skills with the ability to train, guide, and support a team.
- Confident with scheduling, rota planning, and household administration.
- Exceptional housekeeping and garment care skills.
- Ability to uphold and enforce standards across multiple properties.
- Ideally with a strong 5-star hotel background in housekeeping also (not essential).
- Discreet, reliable, professional, and team-oriented.
- Calm under pressure and able to adapt to changing household needs.
- NDA required.
Skills
- Leadership
- Training
- Staff Motivation
- Communication
- Scheduling
- Administration
- Household Standards
- Cleaning Methods
- Service Expectations
- SOPs
- Quality Control
- Manuals
- Checklists
- Inventories
- Rota Planning
- Holiday Planning
- Time-in-lieu Scheduling
- Stock Control
- Ordering
- Liaison
- Record Keeping
- Deep Cleaning
- Organisational Skills
- Garment Care
- Discretion
- Confidentiality
- Professionalism
- Teamwork
- Adaptability
Location
- Chelsea
- Belgravia
- London
Work Type
- Full-time
- Onsite
Experience Level
- Senior
Salary/Compensations
- £70,000 gross per annum (flexible for exceptional candidates)
Benefits
- £70,000 gross per annum (flexible for exceptional candidates)
About the Company
- UHNW family’s properties
- Growing Family Office structure