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About the Role

This role is all about driving continuous improvement, supporting operational excellence, and helping our teams work smarter through better processes, documentation, training and stakeholder collaboration. You’ll play a key role in identifying opportunities to improve how we work across the fulfilment centre, using data, process mapping and strong stakeholder relationships to support meaningful change.

Responsibilities

• Drive and support continuous improvement initiatives across Fulfilment Centre Operations, using data-driven decision-making to improve quality and operational performance.
• Experience taking employees through White Belt Training and providing coaching on GSTD/Kaizen continuous improvement practices.
• Lead and coordinate small to medium process improvement projects, with a strong focus on KPIs, outcomes and operational impact.
• Research, review and analyse existing operational processes to identify inefficiencies, bottlenecks, gaps and improvement opportunities.
• Create process maps and document processes to support training, change implementation and consistency across teams.
• Collect and analyse data to understand process performance, identify trends and monitor the success of improvement initiatives.
• Support the creation and maintenance of training materials, including Standard Operating Procedures, Work Instructions and One Point Lessons.
• Partner with the Training team to support regular training sessions across Fulfilment Centre Operations.
• Work closely with Fulfilment Centre Operations Leaders to gather feedback, share updates and identify areas where additional support or improvements are needed.
• Support onboarding experiences at the fulfilment centre, including agency conversions and other onboarding activities.
• Maintain accurate records of training sessions, attendance, assessments, certifications and updates to training materials.
• Coordinate and maintain comprehensive Fulfilment Centre Tours for internal and external stakeholders.
• Collaborate with teams across Operations, People & Culture, Health & Safety, Operations Development, Supply Chain, Customer Service and Delivery Excellence to support aligned, practical improvements.

Requirements

• Experience or strong understanding of a fulfilment centre, warehouse, operations or process improvement environments.
• A continuous improvement mindset, with the ability to identify root causes, inefficiencies and opportunities for improvement.
• Strong problem-solving skills and a structured, analytical approach.
• Confidence working with data, KPIs and process performance measures to identify trends, gaps and opportunities.
• Experience supporting or coordinating small to medium projects from end to end.
• Strong written, verbal and visual communication skills, with the ability to tailor your style to different audiences.
• The ability to create clear process documentation, including process maps, SOPs, Work Instructions and One Point Lessons.
• Strong planning, organisation and prioritisation skills, with the ability to manage multiple initiatives at once.
• The ability to build strong cross-functional relationships and influence stakeholders to achieve shared goals.
• A safety-first mindset and commitment to supporting high-quality, compliant ways of working.
• Broad knowledge of Fulfilment Centre processes, or the ability to quickly learn and understand operational workflows.

Skills

• Process Improvement
• Data Analysis
• Process Mapping
• Stakeholder Management
• Documentation
• Training
• Kaizen
• GSTD
• KPI Management
• Communication
• Problem-Solving
• Planning
• Organisation
• Prioritisation

Location

• Australia
• New Zealand

Work Type

• Hybrid
• Flexible working

Experience Level

• Mid-level

Benefits

• Flexible working
• Learning days
• Hackathons
• Parental leave program
• Extra day off for kids' first day of school
• Paid day off for birthday
• ICONIC voucher
• Staff discount
• Sample sales
• Employee Assistance Program
• Volunteer days

About the Company

• Since 2011, THE ICONIC has redefined the future of retail in Australia and New Zealand.
• As the #1 fashion e-commerce & lifestyle destination in the region, our e-commerce platforms provide an inspiring and seamless end-to-end customer experience through our own technology innovations.
• Our Supply Chain team plays a critical role in ensuring our customers receive the products they love, when they want them.
• From our ways of working to our growth mindset and sustainable approach, we each add unique value and have an incredible amount of fun doing it!
• People are our greatest asset and our ICONITE experience is designed to empower you to do your best work.
• People & Planet Positive: From our ethical sourcing and sustainability strategies to our community engagement and diversity, our responsibility is multifaceted, and each of these facets are equally important.

Equal Opportunity

• At THE ICONIC, diversity, inclusion, and belonging are integral to our culture, fostering an environment of respect and dignity.
• We aim to empower self-expression and ensure our workforce reflects our diverse communities.
• By embracing diverse perspectives and experiences, we strive to create a genuine sense of belonging for our employees, customers, and partners, promoting equal opportunities and a better shopping experience for all.
• We are committed to providing reasonable arrangements to all individuals participating in our application and interview process, and while performing job functions.
• If you require any accommodations or adjustments prior to the submission of your application or throughout your interview process, please contact our Talent Acquisition team directly: talent.attraction@theiconic.com.au