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About the Role

Manulife Japan is seeking an Assistant Test Manager to lead projects and ensure quality assurance delivery. This role involves collaborating with cross-functional teams, managing defects, monitoring test progress, and mentoring team members.

Responsibilities

• Lead projects and be responsible for QA delivery
• Create initial estimates of testing effort for new developments and enhancements
• Participate in daily stand-up meetings and defect triage calls
• Work with cross-functional teams for defect management
• Monitor, measure, control, and report to management on test progress, product quality, test results, and completion status
• Provide leadership, mentorship, and training to test team members
• Identify slippage and develop recovery strategies, and resolve issues related to technical solutions in test environments
• Ensure all test phases have defined entry and exit criteria and obtain sign-off prior to Go Live
• Implement structured defect management and incident reporting processes
• Track and report testing activities including test results, coverage, resource requirements, defects, and performance baselines
• Define, design, and deliver testing including Functional Testing, System Integration Testing, Regression Testing, and support UAT
• Document defects and queries with sufficient detail for quick resolution
• Review testing requirements for change requests and assess impact on plans and schedules
• Improve and maintain automation frameworks
• Create both manual and automated test scripts
• Ensure configuration management and traceability of test artifacts
• Drive QA standards and best practices and promote continuous improvement through automation
• Identify automation opportunities, plan efforts, select tools, and provide team training

Requirements

• Hands-on experience as an Assistant Test Manager working with developers, business analysts, project managers, testers, and stakeholders
• Strong understanding of SDLC (Waterfall and Agile), cloud technologies, and testing methodologies
• Deep knowledge of test automation frameworks
• Experience in performance testing, API testing, and cross-browser testing
• Proven ability to manage relationships with business and external stakeholders
• Strong track record of delivering on time
• Experience with test management and defect management tools
• Understanding of the insurance domain (desirable)
• Certifications (preferred, not mandatory): ISTQB, PMP, QAI, ISO, CAPM, HP ALM, Silk

Skills

• Bilingual (preferred)
• Leadership
• QA delivery
• Test estimation
• Defect management
• Test progress monitoring and reporting
• Mentorship and training
• Risk identification and mitigation
• Test phase criteria definition and sign-off
• Incident reporting
• Test reporting
• Functional Testing
• System Integration Testing
• Regression Testing
• UAT support
• Test automation frameworks
• Manual test script creation
• Automated test script creation
• Configuration management
• Traceability of test artifacts
• QA standards and best practices
• Continuous improvement
• Automation opportunities identification
• Automation tool selection
• SDLC (Waterfall and Agile)
• Cloud technologies
• Testing methodologies
• Performance testing
• API testing
• Cross-browser testing
• Stakeholder relationship management
• Test management tools
• Defect management tools
• Insurance domain knowledge

Location

• Remote (up to 4 times per month)

Work Type

• Hybrid
• Full-time

Experience Level

• Assistant Test Manager

Salary/Compensations

• Determined based on experience, skills, and knowledge in accordance with company policies

Benefits

• Social insurance (Health Insurance, Employees' Pension, Unemployment Insurance, Workers' Accident Insurance)
• Benefit One
• Training programs including Japanese and English lessons
• Childcare leave and family care leave
• Babysitter support program
• wiwiw program (support for employees returning from childcare leave)
• Retirement pension (for regular employees)
• Commuting allowance
• Variable incentive bonus

About the Company

• Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.
• Our ambition is to be the most digital, customer-centric global company in our industry.
• We're on a mission to make decisions easier and lives better.
• Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives.
• It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future.
• Joining us means you’ll be empowered to learn and grow your career.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go.
• Recent awards include: 2024 Gallup Exceptional Workplace Award Winner, Manulife Named one of Forbes World’s Best Employers 2023, Best Companies to Work for in Asia 2023, recognized as one of Canada’s Top 100 Employers (2024), Manulife included in Bloomberg’s 2023 Gender-Equality Index.

Equal Opportunity

• Manulife is an Equal Opportunity Employer
• At Manulife/John Hancock, we embrace our diversity.
• We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.
• We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
• It is our priority to remove barriers to provide equal access to employment.
• A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.
• All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.
• To request a reasonable accommodation in the application process, contact hr@manulife.com.