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About the Role

The Client Success Manager oversees the entire project lifecycle, from initiation and financial planning to execution and closure. This role focuses on maximizing client satisfaction, achieving project goals, and bridging the gap between creative ideas and business objectives while managing cross-functional teams and client relationships.

Responsibilities

• Strategically manage brand, media, creative, SEO, CRM, and consultative projects.
• Track, analyze, and optimize project scopes and profitability.
• Build realistic timelines, secure resources, and remove project roadblocks.
• Maintain alignment and communication across cross-functional teams.
• Champion high-quality production standards.
• Conduct post-project analysis to refine future solutions.
• Partner with clients and consultants to define goals and success metrics.
• Manage day-to-day client communication and set clear expectations.
• Lead purposeful meetings with defined agendas.
• Proactively manage scope, budget, or timeline changes.
• Monitor progress against KPIs and realign efforts to ensure results.
• Identify expansion and renewal opportunities by demonstrating project ROI.

Requirements

• 3+ years of project management and/or agency experience.
• Experience managing the full life cycle of marketing and advertising projects.
• Experience tracking KPIs such as margin and pace.
• Experience managing client relationships as the main point of contact.
• Experience working with project management software.
• Ability to collaborate effectively with cross-functional teams.
• Strong verbal and written communication skills.
• Ability to identify opportunities for process efficiencies.
• Interest in digital marketing and creative results.
• Commitment to contributing to company culture.

Skills

• Project management
• Client relationship management
• Financial planning
• KPI tracking
• Strategic planning
• Cross-functional team leadership
• Digital marketing
• Communication

Location

• Raleigh, NC
• Remote-first (U.S. time zones)

Work Type

• Full-time
• Remote
• Hybrid
• In-person

Experience Level

• 3+ years of experience

Education Level

• Bachelor's degree in Marketing, Business, or relevant field, or equivalent experience

Benefits

• Health insurance
• Paid Time Off (PTO)
• 401k

About the Company

• Full-service agency focused on higher education enrollment marketing.
• Headquartered in Raleigh, NC.
• Operates as a remote-first company.

Equal Opportunity

• VisionPoint Marketing is committed to building a diverse and inclusive work environment.