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About the Role
Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. During the overnight shift, you are essentially working without supervision, so your responsibility is seen as even greater as you assist in closing out the business for the day as well as check in or out guests during non-traditional hours. If you enjoy working semi-independently and have a winning personality and high sense of responsibility, this role is perfect for you!
Responsibilities
- Perform guest services functions as required (i.e. check guests in/out, take reservations, wake-up calls, guest requests, etc.)
- Audit and reconcile PMS reports, Front Desk and Gift Shop paperwork
- Audit, reconcile, and transmit all credit cards daily
- Ensure accuracy of all numbers being reported
- Input and update monthly forecast
- Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures
- Ensure overall guest satisfaction
- Prepare and email reports to corporate office daily
- Maintains and promotes a positive and cooperative work relationship with all hotel departments
- Performs any other duties as requested by your manager/supervisor
Requirements
- Requires ability to walk and stand during entire working period of 8 hours
- Requires ability to lift 10 - 15 pounds
- Must be able to work a flexible schedule that will include days, evenings, weekends and holidays
Skills
- Working with the public in a service industry
- High sense of responsibility
- Winning personality
Work Type
- Full-time
Education Level
- High School Diploma
Benefits
- Competitive Pay
- Paid Time Off - Holiday, Vacation and Personal Days
- Medical and Dental Insurance
- Voluntary Short-Term Disability Insurance
- 401K Retirement Program with company contribution
- IHG and Turf Hotel Employee Room Night Discounts
- Employee Awards
- Employee Referral Program - up to $225.00 per referral