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About the Role

We are looking for a senior ICT Program Director to drive the delivery of 5G Core and Cloud solutions. You will lead large, complex programs for Ericsson’s customers, delivering cutting-edge technology in a dynamic, competitive environment. The ICT Program Director will support the Key Account Manager with technical expertise and is responsible for the Core 3 team, owning the program's solution and delivery model.

Responsibilities

Drive 5G and 4G Core and Cloud engagements from scoping through delivery for Information and Communications Technology (ICT) customers.
Own end-to-end program delivery, ensuring continuity from pre-sales to delivery and aligning with customer satisfaction and Ericsson’s business objectives.
Build strong C-level customer relationships and maintain daily presence at customer sites to foster trust in Ericsson.
Lead and empower local and global teams for on-time delivery, profitability enhancement, and continuous improvement through governance and project controls.
Identify milestones, obstacles, recommend solutions, and mitigate risks and issues.
Lead change management, including defining impacts to scope, budget, timeline, and quality with stakeholder agreement.
Build strong internal and external relationships.
Drive up sales opportunities.
Harvest and optimize best practices, and create knowledge assets to industrialize delivery processes.
Promote a "one team" atmosphere and coach project team members for professional growth.

Requirements

At least 10 years as Program Manager, Program Director, Customer Project Manager, or Senior Solution Architect, including Core and Cloud delivery.
Successful experience delivering physical, virtualized, and/or containerized Network Function projects.
Experience delivering Automation of test and deployment.
Successful track record in adopting GenAI into program deliveries.
Supported sales efforts to drive new business.
Successful experience with project control.
Strong understanding of project management.
Strong financial background and understanding of business case development.
Highly developed risk-management skills.
Demonstrated accountability, customer-focused mindset, positive outlook, and willingness to help others.
Solid relationship management experience with leadership, engineers, developers, support, and sales teams.
An innovative and creative spirit.
Strong Entrepreneurial and commercial thinking.
Strong persuading, influencing, and networking skills.
Excellent planning and organizing skills, meeting customer expectations.

Skills

5G Core
Cloud solutions
Project management
Risk management
Relationship management
Sales support
Automation
GenAI
Financial background
Business case development
Entrepreneurial thinking
Commercial thinking
Persuading
Influencing
Networking
Planning
Organizing

Location

Toronto, Canada

Work Type

Onsite

Experience Level

Senior
10+ years

Education Level

University Degree in Engineering, Computer Science, or Business
PMP Certification
ICT PD assessment (preferable)

Salary/Compensations

$144,000 - $189,000
Annual bonus potential

Benefits

Choice of 3 medical and dental plan options with core coverage paid by Ericsson.
Automatic 2% company contribution to Pension Plan.
50% match of employee's contribution to Registered Retirement Savings Plan, up to 8% (maximum 4% match).
Basic life insurance and accidental death and dismemberment coverage (2x annual base pay).
Short-term disability coverage.
Option to participate in Ericsson’s Stock Purchase Plan.
18 days of accrued vacation.
At least 3 personal days.
Minimum 10 holidays.
1 volunteer day.
Sick days.
Up to 10 weeks of paid maternity leave.
6 weeks of parental or adoption leave at 100% pay.
Financial wellness programs.
Educational assistance.
Matching gifts.
Wellness account.
Recognition programs.

About the Company

Ericsson Canada Inc. is a company that drives the delivery of 5G Core and Cloud solutions.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets.
Ericsson believes a diverse approach drives innovation, essential for future growth.

Equal Opportunity

Ericsson is proud to be an Equal Opportunity employer.
Encourages people from all backgrounds to apply and realize their full potential.
Values people with different experiences, perspectives and skillsets.