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About the Role

Microsoft’s Cloud Infrastructure and Operations (MCIO) is seeking a Critical Environment Operations Manager to perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's extensive cloud services. This role is crucial for maintaining the operational efficiency and availability of our global datacenter portfolio, ensuring we remain a world-class cloud provider.

Responsibilities

• Empower a culture of safety, security, and compliance in all aspects of Datacenter operations.
• Lead a team of Mechanical, Electrical and Control System professionals supporting Microsoft's online services.
• Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in Datacenters.
• Maximize Critical Environment (CE) availability to ensure optimal operational efficiency.
• Reduce high-impact and human-error Critical Environment (CE) incidents year over year.
• Deliver on cost/energy efficiency initiatives.
• Ensure routine reporting to effectively manage and analyze Power/Temperature/Relative Humidity, and SLA monitoring.
• Establish and enhance strong working relationships and engagement with Engineering Groups (EGs) and business partners.
• Work with regional and global peers to share and build best practices across the entire datacenter portfolio.

Requirements

• High School Diploma or equivalent AND 5+ years of mission-critical service management experience.
• 3+ years experience in leading a diverse, technical team.
• Ability to meet Microsoft, customer and/or government security screening requirements.
• Must pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• Requires verification of Australian Citizenship to meet federal government security requirements.
• Must have a valid Australian passport to verify citizenship.
• May require an enhanced background check conducted through the Australian Government Security Vetting Agency.

Skills

• Mission-critical service management
• Leading technical teams
• Mechanical equipment operations
• Electrical equipment operations
• Control system operations
• Critical Environment (CE) management
• Cost/energy efficiency initiatives
• Power/Temperature/Relative Humidity monitoring
• SLA monitoring
• Relationship management
• Best practice sharing
• Large scale CE project experience
• IT infrastructure operation (Servers, SANs, Networking)
• Budget management ($1M+)

Location

• Sydney

Work Type

• 100% on-site
• Full-time

Experience Level

• 5+ years experience of mission-critical service management
• 3+ years experience in leading a diverse, technical team
• 6+ years enterprise-level experience managing large scale and complex projects/programs
• 6+ years experience in Critical Environment infrastructures
• 6+ years experience in physical IT infrastructures
• 5+ years experience leading diverse, technical workforce or managing global and virtual teams

Education Level

• High School Diploma or equivalent
• Bachelor's Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field
• Bachelor’s Degree or Technical College certification in mechanical or electrical engineering and/or services

About the Company

• Microsoft’s Cloud Infrastructure and Operations (MCIO) is the engine that powers our cloud services.
• Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers.
• Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
• With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
• Microsoft’s mission is to empower every person and every organization on the planet to achieve more.
• As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.
• Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Equal Opportunity

• Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
• If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.