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About the Role

Launch your career as a Technical Consultant in our Hospital Patient Monitoring business, where you’ll build hands-on expertise installing and supporting advanced patient monitoring solutions, partner with diverse teams and customers, and play a direct role in delivering reliable, high-impact technology that improves patient care and outcomes.

Responsibilities

• Deliver onsite and remote technical support, responding quickly to customer issues and minimizing disruption to clinical and operational workflows.
• Ensure reliable system performance by diagnosing and resolving system, network, and application issues using structured troubleshooting approaches.
• Support the full lifecycle of complex patient monitoring and IT infrastructure solutions, including installation, configuration, integration, and testing.
• Apply an understanding of customer environments and requirements to ensure systems are implemented effectively and optimized for long-term performance.
• Troubleshoot and resolve technical challenges using approved tools, test equipment, and diagnostic methodologies.
• Analyze root causes and implement sustainable solutions that improve system stability and reduce recurring issues.
• Maintain accurate and detailed documentation of system configurations, troubleshooting activities, and support procedures.
• Follow configuration management and version control practices to ensure consistency, knowledge sharing, and scalable support for future implementations.
• Collaborate with cross-functional teams including senior engineers, clinical partners, sales, and service teams to deliver high-quality outcomes.
• Continuously build technical expertise and contribute to knowledge sharing and improvement initiatives that enhance service delivery and customer satisfaction.

Requirements

• 2.5+ years of professional working experience in IT services or related technical environments, preferably in a field or hospital-based healthcare environment.
• Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred.
• Foundational understanding of IT systems, networking concepts, and technical troubleshooting.
• Must be able to successfully perform minimum Physical, Cognitive and Environmental job requirements with or without accommodation.
• Must be able to travel for business, approximately 75% travel across the specified geography is required.
• The average driving time is 1-4 hours daily.
• Occasional overnight stays and travel by air and/or train may be required.
• Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements and comply with vendor credentialing.
• Work flexible hours (based on business needs to include non-standard work hours, overtime, weekends, and on-call rotations).
• Wear all required personal protective equipment.
• Detail-oriented, collaborative problem solver with strong organization and communication skills, a disciplined approach to structured processes, and a growth mindset focused on continuous learning and delivering a positive customer experience.
• US work authorization is a precondition of employment.
• The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
• Company relocation benefits will not be provided for this position.
• Must reside in or within commuting distance to San Francisco, CA.

Skills

• Patient monitoring
• Telemetry units
• Ventilators
• Defibrillators
• IT systems
• Networking concepts
• Technical troubleshooting
• CompTIA Network+
• Cisco Certified Network Associate (CCNA)
• Organization skills
• Communication skills

Location

• San Francisco, CA

Work Type

• Field role
• Full-time

Experience Level

• 2.5+ years

Education Level

• Associate degree in computer science, biomedical, engineering, or related field of study, or equivalent combination of education and experience.
• Bachelor’s degree preferred.

Salary/Compensations

• $32.00 to $51.00 per hour, plus overtime eligible.
• Field service incentive bonus plans
• On-call pay

Benefits

• Company fleet/car
• Training
• Advancement opportunities
• Generous PTO
• 401k (up to 7% match)
• HSA (with company contribution)
• Stock purchase plan
• Education reimbursement

About the Company

• We are a health technology company.
• We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.
• Do the work of your life to help improve the lives of others.
• As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation.
• The people who work here share our passion and are motivated to bring this purpose to life.
• For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners.
• Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.
• Together, we deliver better care for more people because we believe that every human matters.
• That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views.
• When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.

Equal Opportunity

• Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.
• It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law.
• As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism.
• To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.