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About the Role

The Facilities Manager is responsible for the full lifecycle of building operations, maintenance, and physical asset management at a newly delivered 1,140-unit residential rental building in Toronto, including ground floor commercial/retail space. This role leads the in-house maintenance team, manages 3rd-party vendors, owns the preventive maintenance program, and serves as the primary emergency response lead, ensuring the building's systems, safety, and physical condition meet the highest standards.

Responsibilities

Direct, schedule, and supervise the in-house maintenance team.
Manage the work order system: intake, prioritization, assignment, and close-out in the Station House app & Yardi.
Manage the builder deficiency program: track, escalate, and coordinate resolution of outstanding construction deficiencies across residential and commercial/retail spaces.
Dispatch in-house techs and 3rd-party trades in response to service requests and emergencies.
Establish and execute a comprehensive preventive maintenance program across all building systems.
Maintain up-to-date maintenance logs, inspection records, and service histories.
Ensure warranty documentation and asset lifecycle records are maintained.
Maximize the use of all building technology platforms, including the Station House app, for work order management, maintenance tracking, and vendor coordination.
Manage all maintenance, base-building systems servicing, and physical condition requirements for ground floor commercial/retail spaces.
Coordinate access and maintenance scheduling with commercial/retail tenants; respond to commercial tenant work requests in a timely and professional manner.
Ensure base-building services (HVAC, plumbing, electrical, fire-life safety) to commercial/retail units are maintained to the standard required under each tenancy agreement.
Ensure ground floor commercial/retail areas meet Ontario fire code, building code, and OHSA requirements as they apply to the landlord's obligations.
Liaise with the Senior Property Manager on commercial tenant requirements as leases are finalized and tenant fit-outs commence.
Source, evaluate, and retain 3rd-party trade vendors (HVAC, fire-life safety, pest control, pool, elevator, plumbing, etc.).
Prepare and negotiate service contracts; ensure all vendors carry required insurance and WSIB documentation.
Oversee pool maintenance contractor to ensure compliance with Toronto Public Health standards.
Schedule and quality-control all 3rd-party vendor work on-site.
Conduct vendor performance reviews and present findings to the Senior Property Manager.
Review and recommend approval for all maintenance and facilities invoices.
Ensure all building systems meet Ontario fire code, electrical, elevator, boiler, and OHSA requirements.
Oversee and participate in all regulatory inspections and certification renewals.
Lead fire drills, emergency planning exercises, and evacuation procedure development.
Maintain WHMIS compliance and contractor safety standards on-site.
Serve as primary on-call contact for all after-hours building emergencies.
Establish and maintain a 24/7 escalation protocol for the maintenance team.
Coordinate emergency response actions and communicate with tenants and Senior PM as required.

Requirements

Minimum 5 years of experience in building operations, facilities management, or a related trades/property maintenance role.
Experience managing a team and 3rd-party vendors in a multi-residential building of 500+ units preferred.
Experience with mixed-use or commercial/retail maintenance responsibilities is an asset.
Strong knowledge of Ontario Building Code, fire code, OHSA, and RTA maintenance obligations.
Proficiency with work order management systems (Yardi or similar).
Certified Facilities Management Professional (FMP) or Facilities Management Certificate an asset.
Valid driver's license required.
Technical background in one or more building systems (HVAC, electrical, plumbing) strongly preferred.

Skills

Technical Building Systems Knowledge
Team Leadership & Supervision
Vendor & Contract Management
Problem-Solving Under Pressure
Preventive Maintenance Planning
Safety & Compliance Mindset

Location

Toronto

Work Type

Full-time

Experience Level

Minimum 5 years of experience

Education Level

Certified Facilities Management Professional (FMP) or Facilities Management Certificate an asset

Salary/Compensations

$85,000 - $110,000

Benefits

Annual bonuses
Recognition rewards program
Comprehensive health and dental benefits
Continuous development opportunities
Variety of paid time off plans (e.g. vacation, wellness, volunteering, summer flex days)

About the Company

We create value for people and places.
At Hazelview Properties, we take great pride in creating rental communities that people are proud to call home.
For over 25 years, residents in >200 buildings across Canada have trusted us to deliver thoughtfully designed, well-maintained, and welcoming places to live—places that go beyond housing to offer real value and a true sense of belonging.
Our portfolio includes both purpose-built rental communities and revitalized vintage buildings, each designed to meet the needs of today’s renters with modern amenities, sustainable features, and prime locations.
Backed by responsive, responsible property management, we deliver an experience rooted in care, quality, and community.
We’re more than just property managers—we’re community builders.
From resident-focused programming to initiatives that support well-being and resilience, our commitment is to create spaces that feel like home and inspire pride in place.
Our Core Values: Trust, Ambition, Collaboration, Ownership Mindset, Having Fun.

Equal Opportunity

Hazelview Property Services Inc. is an inclusive and equal opportunity employer.
If you require an accommodation to participate in any aspect of the recruitment process or to perform essential job functions, please let us know.
We will work with you to accommodate your needs in accordance with all applicable legislation.
Information related to accommodation requirements will be addressed confidentially.