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About the Role

We are building an AI-powered translation infrastructure and need a Technical Program Manager (TPM) to own it. This is an early-stage platform role where you will design systems for self-service and drive the technical execution of an internal AI translation platform. You will also determine where human review is essential and design workflows for efficient, high-quality review. Your initial focus will be on plugging into the existing localization program to understand its current state and identify opportunities.

Responsibilities

Own the localization infrastructure product, including roadmap, architecture decisions, and stakeholder alignment.
Partner with engineers to design and ship multi-platform systems that meet complex, evolving localization needs.
Build functional prototypes independently to validate ideas and refine requirements.
Design workflows and self-serve patterns to enable teams to move forward efficiently.
Drive adoption of AI-assisted translation tooling while maintaining quality and consistency.
Make informed build-vs-buy decisions for internal tooling and vendor solutions.
Manage relationships with translation and localization vendors, defining expectations and integration points.

Requirements

PMs, solutions architects, solutions consultants, engineers, or others with a background in localization or content operations are encouraged to apply.
A thoughtful interest in localization and how AI impacts the cost curve and program management.
Systems thinking and product instincts are essential; domain depth can be built.
Familiarity with the localization landscape, including tools, workflows, and vendor relationships.
Ability to develop a clear framework for when human review is required.
Experience with platforms like Phrase is relevant context.
Deep familiarity with headless CMS architecture; Sanity experience is a strong plus.
Comfortable with Node.js, TypeScript, and modern web frameworks.
Ability to build simple web apps and functional prototypes independently.
Comfortable building with AI development tools like Claude Code or Cursor.
Comfortable architecting multi-platform systems and reasoning about long-term design tradeoffs.
Ability to collaborate closely with engineering, pair on problems, and leverage AI development tools.
Capacity to hold technical conversations and contribute to decision-making.
Experience managing stakeholders across team boundaries.
Genuinely curious about AI's possibilities and comfortable using and building with AI tools.
Iterative approach to shipping and learning.
Systems thinker, designing for future problems.
Candidates based in the United States: expected salary range $139,000 - $208,000/year, OTE $154,000 - $231,000/year.

Skills

AI-powered translation infrastructure
Technical Program Management
Systems design
Self-service platform development
AI translation platform execution
Human review workflow design
Localization program integration
Roadmap development
Architecture decisions
Stakeholder alignment
Multi-platform system design
Prototyping
Workflow design
Self-serve patterns
AI-assisted translation tooling
Build-vs-buy analysis
Vendor management
Headless CMS architecture
Node.js
TypeScript
Modern web frameworks
Web app development
AI development tools
Stakeholder management
Iterative development
Systems thinking

Location

New York
Austin
Berlin
Bucharest
Chicago
Dubai
Jakarta
London
Paris
San Francisco
São Paulo
Singapore
Seoul
Sydney
Tokyo

Work Type

Hybrid

Experience Level

Senior

Salary/Compensations

$139,000 - $208,000/year
OTE $154,000 - $231,000/year

Benefits

Equity grants of restricted stock (RSUs)
Comprehensive benefits
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Medical, dental, vision, life, and disability insurance
Fertility benefits
Equal paid parental leave
Professional development support (formal career pathing, learning platforms, yearly stipend)
Curated in-office employee experience
Opportunities to give back to the community (Volunteer Week, donation matching)
Employee Resource Groups
Collaborative, transparent, and fun culture

About the Company

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™.
Braze helps brands deliver great customer experiences that drive value for consumers and businesses.
BrazeAI™ allows marketers to combine and activate AI agents, models, and features for smarter, faster, and more meaningful customer engagement.
The platform enables autonomous, 1:1 personalized experiences through cross-channel messaging, journey orchestration, and AI-powered decisioning.
Consistently recognized as a Leader in marketing technology by industry analysts.
Named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026.
Named a 2026 Best Places to Work by Built In.
Named a 2025 America’s Greenest Companies by Newsweek.
Named a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®.
Proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
Headquartered in New York with offices globally.

Equal Opportunity

Braze is an equal opportunity employer.
We strive to create equitable growth and opportunities inside and outside the organization.
Committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran.
Encourage candidates to apply even if they don't meet 100% of the criteria.