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About the Role

This role owns the AI content operations product roadmap within Content Platforms. You will identify areas in the content workflow that benefit from automation, build the necessary tools, and drive their adoption among content creators. The position involves writing code, shipping prototypes, collaborating with engineers, and measuring tool adoption.

Responsibilities

• Embed with marketing and learning teams to understand content creation workflows and identify friction points.
• Identify AI experiments already in progress to uncover opportunities for automation.
• Own the AI content operations product roadmap, deciding what to build, buy, or retire.
• Ship AI-powered tools to shorten the content creation process, including metadata generation, doc-to-CMS conversion, and research assistants.
• Build functional prototypes independently to validate ideas and refine requirements.
• Drive adoption of new tools by ensuring they change daily workflows.
• Make informed build-vs-buy decisions for internal tooling.
• Partner with the Sanity platform team for tool integration within the CMS.

Requirements

• Familiarity with modern content team workflows, including content calendars, brief-to-publish processes, review and approval, SEO, localization, and asset management.
• Understanding of where AI can be usefully applied in content workflows and comfort with evolving opinions based on user feedback.
• Curiosity about content as a system, encompassing publication, discovery, reuse, and brand impact.
• Deep familiarity with headless CMS architecture; Sanity experience is a plus.
• Comfort with Node.js, TypeScript, and modern web frameworks.
• Ability to build simple web apps and functional prototypes independently.
• Experience building with AI development tools like Claude Code or Cursor, and understanding of underlying model APIs.
• Proficiency in evaluating, prompting, and integrating LLMs into workflows.
• Comfort architecting tools that connect multiple systems (CMS, analytics, model providers, internal services).
• Experience reasoning about long-term design tradeoffs.
• Ability to work collaboratively with engineering teams in real-time, using AI development tools.
• Experience shipping internal tools where adoption requires more than just availability.
• Iterative approach to product development, prioritizing shipping and learning over extensive pre-planning.
• Genuine curiosity about AI's potential as a practical tool.
• Systems thinking approach to design, anticipating future problems.

Skills

• AI content operations
• Product roadmap ownership
• Tool development
• Content workflow analysis
• Prototyping
• Engineering collaboration
• Adoption measurement
• Build-vs-buy analysis
• Sanity CMS
• Node.js
• TypeScript
• Web frameworks
• Headless CMS architecture
• AI development tools
• LLM integration
• Systems architecture

Location

• New York
• Austin
• Berlin
• Bucharest
• Chicago
• Dubai
• Jakarta
• London
• Paris
• San Francisco
• São Paulo
• Singapore
• Seoul
• Sydney
• Tokyo

Work Type

• Hybrid

Experience Level

• Senior

Salary/Compensations

• $139,000 - $208,000/year (base)
• $154,000 - $231,000/year (OTE)

Benefits

• Equity grants (RSUs)
• Comprehensive benefits plans (medical, dental, vision, life, disability)
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Family services (fertility benefits, equal paid parental leave)
• Professional development (formal career pathing, learning platforms, yearly stipend)
• Curated in-office employee experience
• Opportunities to give back to the community (Volunteer Week, donation matching)
• Employee Resource Groups
• Collaborative, transparent, and fun culture

About the Company

• Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™.
• Braze helps brands deliver great customer experiences that drive value for consumers and businesses.
• BrazeAI™ allows marketers to combine and activate AI agents, models, and features for smarter, faster, and more meaningful customer engagement.
• The company has been recognized as a Leader in marketing technology by industry analysts.
• Braze has been named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026.
• Braze was also named a 2026 Best Places to Work by Built In.
• Braze was named a 2025 America’s Greenest Companies by Newsweek.
• Braze was named a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®.
• Braze is certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.

Equal Opportunity

• Braze is an equal opportunity employer.
• We strive to create equitable growth and opportunities inside and outside the organization.
• We are committed to offering all candidates a fair, accessible, and inclusive experience.
• We encourage candidates who may not meet 100% of the criteria to apply.