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About the Role

The Business Systems Associate will operate effectively in a fast-paced captive finance environment, providing timely, high-quality support to business and IT teams. This role serves as a liaison between business users, IT teams, and third-party vendors to deliver practical system solutions, support business priorities, and identify opportunities for improvement.

Responsibilities

• Elicit, analyze, validate, and document business, functional, non-functional, and data requirements for enhancements, production issues, and new initiatives.
• Assess impacts to systems, products, and processes, and prepare supporting artifacts such as workflows, use cases, and functional specifications.
• Coordinate with business users, IT teams, and vendors to translate approved requirements into vendor change requests and IT delivery documentation.
• Provide guidance on system capabilities and recommend practical solutions.
• Support solution delivery and testing by aligning test scenarios and test cases with approved requirements.
• Validate that delivered solutions meet business needs and minimize unintended impacts.
• Analyze data, business rules, and system behavior to support requirement validation, issue investigation, and impact assessment.
• Review data mapping and quality, and use SQL to validate findings as needed.
• Identify process improvement opportunities and recommend solutions by assessing workflows, system capabilities, and operational impacts.
• Support implementation readiness and alignment with business priorities.
• Perform other duties as assigned.

Requirements

• 5+ years of experience in business systems analysis, business analysis, or systems support, preferably in captive finance, automotive finance, consumer finance, leasing, or loan origination/servicing environments.
• Experience gathering, analyzing, and documenting business, functional, non-functional, and data requirements for system enhancements, issue resolution, and process improvements.
• Experience translating business requirements into vendor change requests, technical specifications, or structured IT delivery documentation.
• Experience working directly with third-party vendors and internal IT teams to support system enhancements, issue investigation, and solution delivery.
• Experience assessing the impact of requests on system behavior, upstream and downstream processes, integrations, and existing products.
• Prior experience in the automotive finance or consumer finance industry is strongly preferred.

Skills

• Ability to quickly understand business requests in a fast-paced environment and convert them into clear, complete, and actionable requirements.
• Eliciting, analyzing, documenting, and communicating business, functional, non-functional, and data requirements.
• Strong understanding of system behavior, business processes, product configurations, and the impact of requested changes on existing functionality.
• Ability to challenge assumptions, ask effective questions, and recommend alternative solutions that better address the underlying business need.
• Strong understanding of consumer finance, auto finance, or captive finance concepts, including how system changes may affect products, workflows, and customer or dealer experience.
• Ability to translate requirements into vendor change requests and/or IT technical documentation suitable for development and delivery teams.
• Strong analytical and problem-solving skills, including the ability to identify root causes, process gaps, and downstream impacts.
• Strong communication skills, including the ability to explain technical concepts to non-technical audiences and facilitate discussions across business, IT, and vendor teams.
• Working knowledge of data structures, data mapping, data quality analysis, and relational databases.
• Basic SQL knowledge required, including the ability to read and write simple queries to validate data, investigate issues, and support requirements analysis.
• Strong organizational, time management, and prioritization skills with the ability to manage multiple requests in a dynamic environment.
• Detail-oriented with a strong focus on quality, accuracy, and completeness.

Location

• Toronto
• Mississauga

Work Type

• Full-time

Experience Level

• 5+ years

Education Level

• Bachelor's Degree

About the Company

• Hyundai Capital Canada (HCCA) is the Canadian captive finance business for Hyundai Motor Group, operating under the service brands Hyundai Motor Finance, Kia Finance, and Genesis Finance.
• HCCA provides indirect vehicle financing and leasing solutions to consumers and commercial customers through a network of over 450 Hyundai and Kia dealerships and 30 Genesis distributors nationwide.
• Our employees contribute every day to a culture that is fast-paced, dynamic, energized, agile, and collaborative.
• We strive to create a connected, fun, positive, and rewarding workplace where employees feel appreciated, proud of their company, and deeply invested in HCCA’s success.
• Hyundai Capital has offices around the world, including South Korea, the United States, China, the United Kingdom, Germany, and Brazil.
• Our work environments follow consistent themes that represent our global values: simplicity, collaboration, symmetry, and elements of nature.

Equal Opportunity

• Hyundai Capital Canada Inc. is committed to acknowledge applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.