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About the Role

This dual-focused role leads both the sales floor and the Beauty, Skincare, and Fragrance Studio, including the Paid Services Beauty Advisor team. You will inspire and guide your teams to deliver exceptional client service and exceed company goals, while also driving client engagement through in-store events and classes.

Responsibilities

• Conduct Beauty Advisor training for new hires and existing team members.
• Facilitate "Welcome to Sephora" and "Sephora 101" sessions.
• Oversee development and certification processes, fostering opportunities to enhance artistry skills.
• Ensure beauty advisors are trained adequately and leverage technology innovations within services.
• Manage the Services online reservation system, including publishing Beauty Advisors' availability and class schedules.
• Ensure adequate staffing to maintain a smooth client flow and efficient check-in process.
• Assist the Operations team by ensuring merchandising concepts and sales floor visuals align with company standards.
• Maintain a clean, organized sales floor and manage tester and supply levels.
• Execute visual merchandising updates and ensure timely replenishment when new inventory is added.
• Ensure all beauty advisors properly engage with all store brands visiting the store.
• Ensure all brand representatives effectively train and coach cast on their products.
• Provide feedback on brand training effectiveness.

Requirements

• Minimum of 2-4 years of management experience in the beauty, retail, or customer service industry or equivalent internal experience.
• Proven track record of coaching a team to company expectations.
• Passion for training, development, and education.
• Entrepreneurial spirit with a history of generating business or executing events.
• Ability to maintain composure and possess strong managerial courage.
• Excellent time management skills.
• Passion or background in make-up artistry or skincare services is a plus.

Skills

• Client Experience Management
• Team Leadership
• Training and Development
• Visual Merchandising
• Vendor Management
• Sales Floor Management
• Customer Service
• Event Planning

Location

• London, ON, Canada

Work Type

• Full Time
• On-site

Experience Level

• 2-4 years management experience

Salary/Compensations

• CAD$54,800.00 - CAD$68,500.00

Benefits

• Extended health and life insurance benefits
• Customizable coverage options
• Paid time off
• Product discounts
• Gratis & exclusive brand events
• Performance-based bonus opportunities
• Robust learning and development initiatives

About the Company

• At Sephora Canada, we’re passionate about finding and sharing beauty in the world.
• Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian.
• We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

Equal Opportunity

• Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.