Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Relationship Account Manager (RAM) role focuses on sustaining long-term partnerships with mature MongoDB customers, driving retention and expansion. You will act as the primary point of contact for a customer portfolio, responsible for their success, education, enablement, upsell/cross-sell, and renewals.

Responsibilities

• Act as the primary and often sole point of contact for a customer portfolio.
• Be responsible for customer success, education, enablement, upsell/cross-sell, and renewals.
• Work as a strategic advisor to the customer, aligning with their MongoDB initiatives, internal processes, bottlenecks, and corporate strategy.
• Proactively prospect, identify, qualify, and build relationships with additional contacts across your customer base to ensure multi-threading in accounts.
• Negotiate renewals and growth opportunities, executing the MongoDB sales process to protect and expand the renewal base.
• Promote the implementation of MongoDB features during every customer touchpoint using playbooks, product signals, and other relevant data points to expand the MongoDB footprint.
• Leverage data signals and proactive outreach to identify and address potential risk within your portfolio.
• Partner closely with MongoDB executives, product managers, and leadership to achieve positive customer outcomes.

Requirements

• 5+ years of quota-carrying experience in Account Management, Business Development, Sales, or a similarly customer-centric role.
• Proven track record of overachievement and hitting sales targets.
• Outstanding verbal and written communication skills, with the ability to present to diverse audiences.
• Background and passion for driving value and growth with customers via virtual meetings (enablement sessions, strategy meetings, business reviews, etc.).
• Demonstrated ability to articulate the value of complex enterprise technology.
• A mind for technology with an aptitude and curiosity to learn about MongoDB and databases.
• Ability to work in a fast-paced environment.
• High levels of organization and attention to detail; ownership of customer situations through resolution.
• Team player with a passion for collaboration, working with customers requiring alignment across Professional Services, Tech Services, Marketing, etc.

Skills

• Account Management
• Business Development
• Sales
• Customer-centric
• Quota-carrying
• Communication
• Presentation
• Virtual meeting facilitation
• Technology value articulation
• Technical aptitude
• Organization
• Attention to detail
• Collaboration
• Database technology (preferred)
• Cloud technology (preferred)
• Infrastructure technology (preferred)

Experience Level

• 5+ years

Salary/Compensations

• $118,996.80—$118,996.80 USD

Benefits

• Equity
• Employee stock purchase program
• Flexible paid time off
• 20 weeks fully-paid gender-neutral parental leave
• Fertility and adoption assistance
• 401(k) plan
• Mental health counseling
• Transgender-inclusive health insurance coverage
• Health benefits offerings

About the Company

• MongoDB is built for change, empowering customers and people to innovate at the speed of the market.
• MongoDB has redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software.
• MongoDB’s unified data platform is the most widely available, globally distributed data platform on the market.
• MongoDB Atlas is the only globally distributed, multi-cloud data platform, available across AWS, Google Cloud, and Microsoft Azure.
• With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, MongoDB powers the next era of software.
• MongoDB’s compass is its Leadership Commitment, guiding decisions, interactions, and success.
• MongoDB is committed to developing a supportive and enriching culture for everyone, driving personal growth and business impact.
• MongoDB offers employee affinity groups, fertility assistance, and a generous parental leave policy.

Equal Opportunity

• MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process.
• MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type.
• MongoDB makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.