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About the Role

The Production/Distribution Trainer plays an essential role in growing talent within the business through collaboration and sharing best practices. This role focuses on promoting the importance of quality for new hires, making them feel welcome and supported, and helping them achieve their goals through hands-on training to ensure successful product launches with the highest quality. Lush staff live with purpose, connect to company values, and are passionate about leaving the world "Lusher than we found it."

Responsibilities

Formally welcome and orient new hires to your room, ensuring their comfort and familiarity with the space, the team, the brand, Health & Safety practices and the product lines.
Execute hands-on training with all new hires, ensuring their confidence, competence, and comfort with production.
Follow in-room training and onboarding plans to ensure consistency, equity and success for new hires.
Introduce employees to quality standards and production expectations while creating a fail-safe environment for practice and learning.
Lead by example by demonstrating quality, cleanliness, and safety standards at all times.
Motivate and engage new employees, encouraging and promoting their success through check-ins, in-the-moment support, hands-on collaboration, and sharing of best practices.
Create an engaging work culture with a kind, welcoming and supportive attitude and by setting clear expectations.
Train-on and support proper production methods year-round, as needed for all product lines in the room.
Spot-check product weights, quality, and monitor to ensure correct tools, SOPs, molds, and processes are being utilized.
Ensure all quality measures are explained, followed, and prioritized.
Coach and provide feedback on opportunities in the moment.
Lead hands-on training for new product launches for Production Assistants, as needed, with attention to quality, process, and detail and follow up accordingly.
Collaborate frequently with room leadership to support new hires and trainees, ensuring that everyone has the tools and resources needed to succeed.
Ensure that any performance concerns are elevated early so as to support learners appropriately.
Perform Production Assistant duties in the room as needed, including assisting in producing high-quality Lush products.
Perform dexterous tasks, including filling, pouring, and pressing product accurately (either manually or with use of department-specific machinery).
Pack product and correctly label packages.
Keep up with production demands and productivity targets.
Perform physically laborious tasks, including loading/pulling skids, pushing racks, carrying bins of product.

Requirements

Current Lush employee
Excels in Production Assistant duties
Consistently produces excellent quality products and meets or exceeds targets
Optimistic, patient, and reassuring when working with others
Exhibits outstanding communication skills (verbal /written) and demonstrated ability to build strong relationships with leaders, peers, and support teams
Excellent coaching and feedback skills
Comfortable providing and receiving feedback
Ability to multitask, meet deadlines, and manage priorities
Demonstrates curiosity with excellent listening and problem-solving skills
An accomplished trainer with a track record for supporting others to achieve success
Demonstrated commitment to health and safety standards
Demonstrated commitment to good manufacturing practices
Able to do physical work for 8-hour shifts, on your feet, and lift 50 pounds
Capable of physical activities such as standing for long durations, bending, pulling, and pushing
Confident with basic mathematics, ability to count, including addition and subtraction
Reliable, consistent attendance, punctual, and dependable
Comfortable with reading, writing, and speaking English in order to communicate with colleagues on all platforms (i.e., in person, via email, via Google Chat)
Has held current role for a minimum of 1 year (Preferred)
Experience as a Team Leader (Contract or Core) (Preferred)
Experience as a Production Trainer (Contract or Core) (Preferred)
Formal training or coaching experience (Preferred)
Formal leadership experience (Preferred)
Accustomed to meeting goals and deadlines in a seasonal and fast-paced environment (Preferred)
Ability to navigate email and Google apps (i.e., Sheets, Docs, Chat, and Meet) (Preferred)
Ability to work occasional overtime, weekends, holiday based on the needs of the business (Preferred)
Ability to adapt production and quality expertise to other production rooms/departments (Preferred)

Skills

Collaboration
Best practices sharing
Feedback
Support
Quality promotion
Hands-on training
Coaching
Communication (verbal/written)
Relationship building
Multitasking
Problem-solving
Health and safety standards
Good manufacturing practices
Basic mathematics
Google apps navigation

Location

Etobicoke, ON

Work Type

Contract
Hourly
Full-time
Occasional overtime
Occasional holidays
Occasional weekends

Experience Level

Current Lush employee
Minimum of 1 year in current role (Preferred)
Experience as a Team Leader (Preferred)
Experience as a Production Trainer (Preferred)
Formal training or coaching experience (Preferred)
Formal leadership experience (Preferred)

Salary/Compensations

$23.40/hour

About the Company

Lush needs people who can adapt and evolve to the needs of our business, and analyze and respond to your learner’s needs.
Lush staff live with purpose, find a connection to the values of our business, and bring their passion for leaving the world Lusher than we found it to work every day.
At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all.
We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings.
We welcome diverse candidates to our recruitment process.
Lush is committed to providing accessible employment practices. Requests for accommodation can be made at any stage of the recruitment process.
Lush Cosmetics North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, differently abled, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction.
We Are Lush
Lush North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island.
As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples.
Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92.
We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in allyship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.

Equal Opportunity

At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all.
We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings.
We welcome diverse candidates to our recruitment process.
Lush is committed to providing accessible employment practices. Requests for accommodation can be made at any stage of the recruitment process. Applicants are asked to please make their needs/requirements known.
Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, differently abled, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction.