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About the Role

Responsible for crafting and serving innovative cocktails, providing memorable experiences for guests. As a Lead, you will support the Director of Business Development with supervising the daily operations of the bar.

Responsibilities

• Following PlumpJack’s core values: Honest, Approachable and Passionate, responsible for hiring, training, scheduling, supporting, reviewing and coaching employees directly accountable to their position.
• Maintain highest possible levels of employee morale and bar productivity, all while maintaining HAP.
• Responsible for initiating training program for all new bartenders and train staff on new specialty drinks.
• When requested, assist Director of Business Development to properly document Personnel/Payroll transactions, as directed, for processing in the accounting department.
• Ensure all employees are relieved of duties during rest and meal breaks.
• Work with Director of Business Development to ensure consistent communication with the team via regularly scheduled staff meetings to include safety tailgates and beverage training.
• Create monthly schedule, accommodating time off requests as much as possible.
• Collaborate with the management team to develop promotions and special events to drive sales and enhance the guest experience.
• Ensure team is aware of upcoming events and company updates.
• Communicate any employee concerns directly with HR and the Director of Business Development.
• Responsible for maintaining the safety & sanitation of bar.
• Follow all specified procedures to correctly handle cash, including signing paid-out sheet for tips received, maintaining adequate cash amount in bank, giving correct change for cash transactions, ringing all drinks through the POS system, and accurately processing credit cards.
• Assist with monthly liquor inventory program.
• Maintain the organization of the bar areas at all time, including emptying trash as needed.
• With the support of the bar team, create a unique cocktail menu, change based on seasonality relationships with spirit brands and cost to maintain standards of an upscale bar.
• With the support of the Director of Business Development, regularly review all beverage pricing to ensure profitability.
• Receive liquor orders, checking to see if orders are correct.
• Submit weekly petty cash requests, weekly sales reports, and approved invoices to accounting.
• Weekly bank trips to cash petty cash checks.
• Host private and sponsored events—creating special menus for each event.
• Hosting cocktail classes.
• Understand and respond to all guest needs and requests in a timely and professional manner, deferring to the Director of Business Development, when necessary, to ensure customer satisfaction.
• Extend a courteous, friendly and professional greeting to guests as they arrive, and to thank them as they depart.
• Provide properly mixed cocktails and other beverages, as requested, to our guests.
• Follow all specified procedures to properly open and close the bar, including handling bar keys, reports and performing all necessary side work.
• Maintain adequate stock of beverages, supplies and clean glassware in accordance with established pars and routine procedures, and be responsible for the security of beverage stock while on duty.
• Review and verify previous shift’s inventory, at the beginning of every shift.
• Understand or be willing to learn about classic & modern cocktails, spirits, house cocktails, produce, etc.
• Abide by state liquor service standards, particularly those prohibiting service to minors and intoxicated persons.
• Represent and market the Wildhawk in a positive and professional manner as requested and continually promote the Wildhawk bar internally and externally by attending special events when requested and building relationships both on and off property.
• Promote and comply with all company policies and procedures.
• Immediately report all suspicious occurrences and hazardous conditions and avoid injury to self and others.
• Maintain the cleanliness and safety of work areas at all times.
• Attend all mandatory meetings as directed.
• Perform other tasks, including cross-training, as directed.
• Check ID’s when no Security Guard on duty.
• Be able to perform all positions and fill in if/when necessary.
• Adhere to the attendance and punctuality policy as outlined in the PlumpJack Employee Handbook.
• Report to work as scheduled and be prepared to start work.
• Remain at work for the entire work shift, except for meal and rest periods or when required to leave on authorized PlumpJack business.

Requirements

• Minimum 1-2-years’ experience in a similar role.
• Must have current Food Handler Certificate and Responsible Beverage Service Certificate that reviews all California liquor laws.
• Current CPR certification preferred.
• Must be flexible, work efficiently under pressure and able to work in a noisy fast-paced bar environment.
• Detail oriented, organized, and efficient.
• Diplomatic and calm with strong verbal communication skills.
• Must be able to communicate with co-workers and guests in a courteous, friendly, and professional manner.
• Good team player.
• Customer service focus.
• Able to work productively with little supervision.
• Trustworthy and reliable.

Skills

• Cocktail creation
• Bartending
• Customer service
• Teamwork
• Communication
• Cash handling
• Inventory management
• Scheduling
• Training
• Menu development
• Beverage pricing
• Event hosting
• Cocktail classes

Location

• Onsite

Work Type

• Full-time

Experience Level

• 1-2 years

Education Level

• Food Handler Certificate
• Responsible Beverage Service Certificate
• CPR certification preferred

Salary/Compensations

• Hourly rate plus tips

About the Company

• Spirited, lively, and a bit bohemian, Wildhawk is brought to life by its cast of characters, who embrace the art of hospitality as much as the art of making a fine cocktail.
• The menu features cheeky cocktails with personality, including a range of vermouth-inspired cocktails, plus beer, wine, and bar snacks to accompany your libations.