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About the Role
This customer service role involves being the face of the property and the first point of contact for guests. The position requires living onsite and typically working evening shifts, with overnight on-call duties to oversee the property after hours.
Responsibilities
- Conduct regular physical inspections of the property throughout the night, ensuring safety and security.
- Assist with checking in and checking out guests during after-hours, providing excellent customer service and addressing any guest needs or concerns.
- Complete all laundry responsibilities, including washing, drying, folding, and organizing linens and towels.
- Maintain a clean and organized laundry area.
- Perform cleaning tasks as needed, such as vacuuming, dusting, and sanitizing public areas.
- Ensure cleaning supplies are stocked and distributed across the property.
- Perform room preps for any rooms that housekeeping was unable to clear during day shift.
- Know and follow property emergency procedures and ensure the security needs of the property and guests are met.
- Be on call overnight for afterhours guest needs.
- Perform other duties as assigned.
Requirements
- Minimum of one year in customer service; hotel operations experience preferred.
- Proficient computer skills.
- Excellent communication skills.
- Strong organizational, time management, and problem-solving skills.
- Proactive in solving problems.
- Ability to perform tasks involving kneeling, squatting, standing, sitting, bending and twisting for long periods of time.
- Ability to lift, push, pull up to 20lbs regularly, occasionally up to 50lbs.
Skills
- Customer service
- Hotel operations
- Computer proficiency
- Communication
- Organization
- Time management
- Problem-solving
Location
- Austin, TX
Work Type
- Onsite
- Full-time
Experience Level
- 1+ year customer service experience
- Hotel operations experience preferred
Salary/Compensations
- $16.50 - $18.50 per hour
Benefits
- DailyPay Access
- Medical benefits
- Dental benefits
- Vision benefits
- Company paid time off
- Employee Assistance Program
- Career growth opportunities
- Free onsite room
About the Company
- We believe in a performance-based culture where hard work is balanced with respect for personal life.
- We offer equal opportunity and advancement based on merit, and operate with a small, efficient team of hospitality professionals.
Equal Opportunity
- Equal employment opportunities (EEO) to all employees and applicants are provided without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), political affiliation, military status, or other non-merit-based factors.
- We comply with applicable federal, state, and local laws governing non-discrimination in employment in every location in which the company has facilities.
- This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, job transfer, leaves of absence, compensation, and training.
- In the event of a favorable hiring decision, we participate in E-Verify.
- Any form of unlawful harassment of employees or applications for reasons based on race, color, religion, gender identity, sexual orientation, national origin, age, disability, or veteran status is strictly prohibited.
- Improper interference with the ability of employees to perform their expected job duties is not tolerated.
- Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.
- We are a Drug Free workplace.