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About the Role

Assists Floor & Servers in steps of guest service, resetting tables professionally and effectively. Interacts with guests, employees, and supervisors courteously to ensure gracious hospitality.

Responsibilities

• Maintain professional appearance standards.
• Anticipate and accommodate guest needs.
• Maintain general cleanliness and orderliness of tables.
• Communicate guest needs to support staff, servers, managers, and chefs.
• Deliver and refill water as requested.
• Clear and reset tables, and clean table areas during service.
• Help ensure guest satisfaction through active participation in service.
• Maintain general cleanliness of stations and the entire venue.
• Comply with Department of Health and company sanitation standards.
• Properly set up floor and side stations, perform side-work and opening/closing procedures.
• Ensure tables and chairs/banquettes are clean and free of debris.
• Set tables with proper settings.
• Wipe down chairs, tables, and banquettes.
• Stock side-stations with prescribed supplies.
• Perform opening and closing side-work as prescribed.
• Participate in marking tables for upcoming courses.
• Report all breakage and damage of equipment or furniture immediately to management.
• Attend and participate in daily pre-service meetings.
• Attend and participate in training sessions or departmental meetings.
• Learn by listening, observing, and sharing knowledge.
• Portray a positive and professional attitude.
• Demonstrate knowledge of the Company, its partners, and supporting hotel environments.
• Work as part of a team and provide help and support to all fellow team members.

Requirements

• Must be able to stand, lift, and bend for extended periods.
• Must be able to bend and lift up to 50 lbs.
• Role may include job duties or tasks requiring repetitive motion.
• Exposure to hot kitchen elements or cleaning materials.
• Must be able to work and remain focused in a fast-paced and ever-changing environment.
• Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends, and holidays.

Skills

• Food Handling Certificate
• Hospitality experience
• Busser experience
• Experience in a high-volume restaurant/nightclub/lounge

Education Level

• Company in-venue busser training