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About the Role

The Systems Administrator is responsible for the implementation, operation, and maintenance of the St. David's Foundation IT infrastructure and systems. This position provides tier II service desk support for Foundation users across all work locations and ensures HIPAA compliance by maintaining updated systems. The role involves installing, diagnosing, repairing, maintaining, and upgrading hardware and software to ensure optimal performance, and interacting effectively with staff to provide technology, security, and compliance training.

Responsibilities

• Implementation, operation, and maintenance of IT infrastructure and systems.
• Provide tier II service desk support for Foundation users.
• Maintain HIPAA compliance for the organization.
• Install, diagnose, repair, maintain, and upgrade workstation and server hardware, software, and equipment.
• Train users on technology, security, and compliance.
• Interact effectively with staff members across the organization.

Requirements

• Associate's degree in Information Technology or related field and minimum of 5 years of relevant technology support and administration experience; or Bachelor's degree in Information Technology or related field and minimum of 3 years of relevant technology support and administration experience.
• Experience with the administration, installation and support of Microsoft Server and Desktop operating systems.
• Experience administering Microsoft Active Directory and/or EntraID.
• Experience supporting network firewalls and VPN solutions.
• Experience with voice over IP (VoIP) phone systems.
• Knowledge of database concepts.
• Demonstrated ability to effectively troubleshoot personal computer and server issues.
• Demonstrated ability to effectively train users of differing degrees of computer experience in the use of new and existing computer applications.
• High degree of proficiency and knowledge of Microsoft Office 365 applications, including Word, Excel, Outlook, and PowerPoint.
• High degree of proficiency in the support of various computer applications.

Skills

• Microsoft Server and Desktop operating systems administration, installation, and support.
• Microsoft Active Directory and/or EntraID administration.
• Network firewall and VPN solution support.
• Voice over IP (VoIP) phone systems support.
• Database concepts.
• Personal computer and server issue troubleshooting.
• User training on computer applications.
• Microsoft Office 365 applications (Word, Excel, Outlook, PowerPoint).
• Support of various computer applications.
• MacOS platforms.
• Mobile device management solutions.
• Dental, healthcare, grants and/or fundraising software.
• Microsoft Exchange Online.
• Windows Server.
• Azure.
• Linux.
• Microsoft Endpoint Manager.
• Help Desk ticketing systems.
• Microsoft MCSA (or current equivalent: Endpoint Administrator, Windows Server Hybrid Administrator, Azure Administrator, and Microsoft 365 Administrator).
• CompTIA Certification (Network+, Security+, Server+).
• Bilingual in English and Spanish.
• Effective verbal, interpersonal, written, and presentation skills.

Location

• Central Texas
• Austin, Texas
• San Antonio Street office
• Dental Hub
• Mobile dental clinics
• Remote work locations

Work Type

• Full-time

Experience Level

• Minimum of 5 years of relevant technology support and administration experience (with Associate's degree)
• Minimum of 3 years of relevant technology support and administration experience (with Bachelor's degree)
• 5 years of relevant technology support and administration experience (preferred)

Education Level

• Associate's degree in Information Technology or related field
• Bachelor's degree in Information Technology or related field

About the Company

• St. David's Foundation is a community-focused and equity-driven organization supporting health and wellness in Central Texas.
• It is one of the largest health foundations in the United States, funding more than $100 million annually in a five-county area surrounding Austin, Texas.
• Through a unique partnership with St. David's HealthCare, the Foundation strategically reinvests proceeds from the hospital system back into the community, with a goal of advancing health equity and addressing the needs of the communities facing the greatest health challenges.
• Beyond grantmaking, the Foundation operates the largest mobile dental program in the country, providing highly accessible, quality oral healthcare, and offers the largest healthcare scholarship program in Texas, the St. David's Neal Kocurek Scholarship Program.