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About the Role
The Property Management Training & Development Manager creates, implements, and oversees operational training and professional development programs for property management staff. This role ensures employees have the necessary knowledge and skills to provide excellent resident service, maintain compliance, achieve operational excellence, and grow professionally. The manager acts as a subject matter expert for property management operations, developing programs for leasing, occupancy, collections, resident relations, and leadership.
Responsibilities
- Design, implement, and continuously improve training programs for property management staff.
- Develop training curricula, manuals, job aids, SOPs, reference materials, and learning resources.
- Ensure training content remains current with organizational policies, industry best practices, and operational changes.
- Create and administer assessments to measure employee knowledge and competency.
- Develop both instructor-led and self-paced learning opportunities.
- Collaborate with Engagement Manager to facilitate onboarding programs for new property management employees.
- Deliver training for Leasing Consultants, Assistant Managers, Property Managers, and Floating Staff.
- Track onboarding milestones and employee progress.
- Conduct follow-up coaching and development throughout the employee’s first 90 days.
- Partner with supervisors to ensure successful integration and skill development.
- Develop and deliver training related to leasing and sales techniques, customer service and resident relations, affordable housing operations, waitlist management, occupancy management, rent collections and delinquency management, move-in and move-out procedures, recertification processes, resident retention strategies, emergency preparedness and response, company policies and procedures, and property management best practices.
- Serve as a primary trainer for property management software and operational systems.
- Deliver training on RealPage OneSite, RealPage BI, Microsoft Office, Teams, and other company systems.
- Develop system training guides and process documentation.
- Assist with implementation and rollout of new technologies and operational processes.
- Conduct regular property visits to observe operations and identify training opportunities.
- Provide one-on-one coaching and mentoring to onsite teams.
- Assist Regional Managers and leadership with employee development plans.
- Reinforce company standards and expectations through ongoing staff support.
- Collaborate with Compliance and Operations teams to ensure training programs support regulatory requirements.
- Assist in translating compliance requirements into operational practices and procedures.
- Support organizational readiness for audits, inspections, and regulatory reviews.
- Track and report training participation, completion rates, and effectiveness.
- Measure training outcomes and recommend improvements.
- Analyze operational trends to identify portfolio-wide training needs.
- Maintain training records and development documentation.
Requirements
- Minimum five (5) years of multifamily property management experience.
- Strong knowledge of property management operations and industry best practices.
- Experience developing and delivering training programs.
- Strong public speaking, presentation, and facilitation skills.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite.
- Affordable housing experience including LIHTC, TDHCA, HUD, or similar housing programs.
- RealPage OneSite experience.
- Experience creating training materials and operational documentation.
- Strong leadership and coaching abilities.
- Ability to effectively train adult learners with varying levels of experience.
- Excellent organizational and project management skills.
- Strong problem-solving and analytical abilities.
- Ability to simplify complex processes and communicate them effectively.
- Ability to build relationships across departments and organizational levels.
- Strong attention to detail and commitment to operational excellence.
- Ability to manage multiple priorities in a fast-paced environment.
- Ability to travel regularly to multiple properties.
- Ability to stand and present training sessions for extended periods.
- Ability to walk apartment communities and climb stairs.
- Ability to occasionally lift and transport training materials up to 25 pounds.
Skills
- Property management operations
- Training program development
- Public speaking
- Presentation
- Facilitation
- Written communication
- Verbal communication
- Microsoft Office Suite
- Affordable housing programs
- RealPage OneSite
- Training material creation
- Operational documentation
- Leadership
- Coaching
- Adult learning principles
- Organizational skills
- Project management
- Problem-solving
- Analytical abilities
- Process simplification
- Relationship building
- Attention to detail
- Operational excellence
- Time management
Experience Level
- Minimum five (5) years of multifamily property management experience
Salary/Compensations
- $70,000 yr