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About the Role
This role leads centralized administrative and operational excellence initiatives spanning Commercial, Marketing, Medical, R&D, Finance, and HR. The focus is on building scalable, compliant, data-driven processes while embedding automation and AI where applicable.
Responsibilities
- Lead operational simplification, standardization, and automation initiatives
- Oversee P2P event operations, marketing administrative processes, PO management, and inventory tracking
- Manage data governance within internal systems (organizational updates, employee data, etc.)
- Support national congress operations and vendor coordination
- Partner with Transformation Office, Technology, and AI teams to implement system and automation solutions
- Drive cross-functional workflow integration across Engagement, Marketing Operations, and Learning teams
- Identify improvement opportunities to reduce manual workload and increase operational agility
Requirements
- Experience in operations, business excellence, or process management within pharma, healthcare or management consulting
- Strong cross-functional project management experience
- Proven background in DX promotion, workflow visualization, or automation initiatives
- Hands-on exposure to AI, RPA, or digital transformation projects
- Strong commercial excellence and data governance understanding
- Experience with CRM/ERP systems (e.g., Veeva, SAP)
- Analytical mindset with KPI tracking and data management experience
- Fluent Japanese & business-level English
- Able to influence stakeholders in a matrix organization without direct authority
- MBA or advanced degree
- Knowledge of industry data sources (IQVIA, JD-Net, Ultmarc, etc.)
- Experience in P2P event or marketing operations
Skills
- DX promotion
- Workflow visualization
- Automation
- AI
- RPA
- Digital transformation
- Commercial excellence
- Data governance
- CRM
- ERP
- KPI tracking
- Data management
Education Level
- MBA or advanced degree