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About the Role

The Asset Protection (AP) team's function is to keep customers, teams, and brands safe. AP partners with the store Emergency Response Team (ERT) to prepare for, respond to, and recover from emergencies. AP also protects company profits by mitigating shrinkage risks, preventing, investigating, and resolving theft, and ensuring merchandise is available for customers. AP strategies are driven by three pillars: Protect People, Protect Physical Spaces, and Support Product Accuracy.

Responsibilities

Resolve theft by using good judgment and conducting quality apprehensions in high shrinkage areas while strictly adhering to policy, procedures, and AP leadership guidance.
Identify theft trends by leveraging technology, reporting, and surveillance tactics.
Drive a shrinkage reduction culture by implementing action plans and merchandise protection standards.
Identify, escalate, and support internal theft investigations through various methods including exception-based reporting and surveillance systems.
Investigate internal theft by gathering evidence and partnering with AP Leadership and Investigation teams.
Use video systems to monitor theft activity and support investigations.
Leverage RFID data to view merchandise movement and aid item-level investigations with merchandise inaccuracies.
Maintain the general safety and security of customers and employees by responding to, escalating, and reporting all store security and emergency incidents, including medical emergencies.
Support the security of physical spaces and those within by leading security audits, participating in store meetings, and leading shrinkage awareness efforts and training within the store.
Serve as a member of the store Emergency Response Team (ERT) and actively participate in store emergency response training, including First Aid.
Prepare and submit prompt and complete reports for all high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
Testify in court when summoned for criminal and/or civil cases.
Build cross-functional partnerships with store leaders, neighboring retailers, and local law enforcement.

Requirements

Ability to make, and be accountable for, decisions.
Use good judgment in a fast-paced environment.
Detailed, clear, and concise verbal and written skills.
Good interpersonal and communication skills.
Ability to maintain a high level of confidentiality.
Calm demeanor when dealing with safety issues, including dealing with individuals who engage in aggressive behavior.
Accountability, initiative, and a high level of ownership.
Ability to work a flexible schedule based on business needs.
Meet any state and local licensing requirements.
Experience in investigative, asset protection, and security procedures (preferred).

Salary/Compensations

$24.25 - $25.25 Hourly

Benefits

Medical/Vision
Dental
Retirement
Paid Time Away
Life Insurance
Disability
Merchandise Discount
EAP Resources
401k
medical/vision/dental/life/disability insurance options
PTO accruals
Holidays

About the Company

We’re a fast-moving fashion company that started as a shoe store in 1901.
This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers.
We empower our people to be innovative, creative and focused on providing the best service to our customers.
Through it all, we remain committed to leaving the world better than we found it.
Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team.
We reward great work, promote from within and celebrate diversity.
CUSTOMER OBSESSED: We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.
OWNERS AT HEART: We treat every interaction as an opportunity to make an impact and deliver excellence.
CURIOUS AND EVER CHANGING: We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.
HERE TO WIN: We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.
WE EXTEND OURSELVES: We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Equal Opportunity

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance.
For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.