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About the Role

The Door Person operates as part of a premium residential community, delivering a hospitality-driven living experience that goes beyond traditional property management. This role requires a heightened level of professionalism, discretion, attention to detail, and service orientation to create a seamless and welcoming arrival and departure experience for residents and guests.

Responsibilities

• Proactively greet residents and guests at the building entrance, including welcoming residents outside when visible.
• Open vehicle and entrance doors, assist residents upon arrival, and provide a seamless, elevated arrival experience.
• Deliver a warm, professional welcome while anticipating resident needs and preferences.
• Provide runner services, including delivery and retrieval of dry cleaning, packages, resident items, and assistance with local errands.
• Support Concierge and Service Coordinator teams by facilitating resident requests with discretion, care, and attention to detail.
• Maintain a safe, organized, and guest-ready entrance environment, ensuring exterior and lobby-adjacent areas are consistently presentable.
• Manage the flow of residents, guests, vendors, and service providers while coordinating arrivals and access activities.
• Support Concierge operations during peak periods and coverage gaps, including resident assistance, inquiries, and service coordination.
• Ensure seamless service continuity when transitioning between Door and Concierge responsibilities.
• Maintain a visible front-of-house presence, monitor access points, manage visitors and vendors, and support emergency and safety procedures.
• Assist with parcel coordination and daily operations while upholding professionalism, discretion, resident privacy, and service excellence.

Requirements

• Previous experience in hospitality, luxury residential, or high-service environments preferred.
• Strong interpersonal and communication skills with a refined and professional presence.
• Highly dependable, detail-oriented, and proactive.
• Demonstrated ability to remain composed and effective in a fast-paced, high-visibility environment.
• Strong situational awareness and ability to manage multiple priorities in a dynamic setting.
• Basic familiarity with building systems and technology (e.g., access control, communication tools).
• Flexible availability, including evenings, weekends, and holidays.
• Frequently required to sit, talk, and hear.
• Frequently required to stand and move; use hands to grasp, squeeze, finger, handle, and feel; reach, push, and pull with hands and arms; occasionally required to twist; reach overhead; stoop, kneel, squat, bend, and crouch.
• Occasionally lift, carry, and move up to 25 pounds.
• Vision abilities required by this job include close vision, distance vision, and depth perception.

Skills

• Hospitality
• Luxury residential service
• High-service environments
• Interpersonal skills
• Communication skills
• Professional presence
• Dependability
• Detail-oriented
• Proactive
• Composure
• Effectiveness in fast-paced environments
• Situational awareness
• Managing multiple priorities
• Building systems familiarity
• Access control
• Communication tools

Location

• Toronto

Work Type

• Full-time

Experience Level

• Not specified

Education Level

• Not specified

Salary/Compensations

• $40,610.00 - $60,910.00

Benefits

• Attractive benefits and wellness package
• Incentive opportunity of 5%

About the Company

• Founded in 1988, Tricon is one of North America’s preeminent rental housing providers.
• Tricon was one of the first movers to enter Toronto’s purpose-built rental apartment sector with scale in 2016 and is developing the highest quality multi-family portfolio in North America’s fastest growing city.
• Tricon is the leader and most active developer in the marketplace with a 6,000+ pipeline of new units.
• Tricon properties are concentrated in prime downtown Toronto locations, and are defined by design excellence, signature resort-quality amenities, exceptional customer service, and lifestyle programming that fosters connections and builds community.
• Tricon is an owner, operator and developer of single-family rental homes in the U.S. and multi-family apartments in Canada.
• Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon’s culture and business philosophy.
• We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams.
• Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage.

Equal Opportunity

• At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds.
• By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.
• We pride ourselves in providing a fair and equitable hiring process and will gladly review accommodations requests at any point in our selection process.
• If you require an accommodation, please contact our Human Resources department at AccessibilityHR@triconhomes.com.
• Please include your name and position that you will be applying for in the subject line and someone from our team will reach out to assist.