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About the Role

We are recruiting for a Student Finance Officer on a permanent basis. The role will be hybrid and the successful candidate will ideally have experience working in the Education sector and have experience chasing student debt.

Responsibilities

• Provide accurate and up to date financial guidance to students and potential students regarding student loans.
• Support students on their Student Finance application.
• Administer the payment of Student Support Funds and keep up to date records of the resulting financial transactions.
• Work to resolve any queries students may have with their student loan accounts.
• Deal with various SLC change of circumstances.
• Reconcile all funds distributed and provide management information as requested.
• Support the delivery of an efficient and effective administrative, financial systems and procedures for the student financial administration to ensure the accurate, complete and timely processing of applications and payments.
• Publicise student finance systems and procedures with curriculum and other support staff to ensure correct guidance is given on funding available.
• Produce regular reports for the management on the distribution and effectiveness of funds and to advice on development and resource needs.
• Ensure the smooth running of the student finances within the best practice of customer care.

Requirements

• Must be able to work flexibly in a team.
• Experience working in a busy office or experience working in administration.
• Provide excellent customer care for the department, including advice to internal and external customers.
• Experience of managing, presenting and maintaining complex data.
• Significant experience of working with the public in an environment where good customer care is a guiding principle.
• Experience of liaison with colleagues in various departments and levels across an organisation.
• Excellent organisational skills and time management.
• Highly numerate.
• Ability to supervise staff.
• Experience.
• Will need to be able to work under pressure and resilient.
• Experience of project work.
• Wants to pursuit a long-term career in Student Finance.
• Successful applicants will be required to complete pre-employment checks, including a criminal records check, two references, ID and Right to Work verification, and education confirmation.

Skills

• Experience in the Education sector
• Experience chasing student debt

Work Type

• Hybrid
• Permanent

Education Level

• Must have at least 5 GCSE’s including Math's & English

Equal Opportunity

• We are an equal opportunity employer and value diversity and inclusion, selection for employment is based solely on an individual’s skills, qualifications, and experience relevant to the role.