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About the Role
Zendesk is seeking a Senior Product Designer to join the Employee Services team. This role will focus on shaping intuitive, scalable experiences that empower employees and streamline work processes. The designer will simplify complexity, reduce friction, and bring clarity to interactions, collaborating with cross-functional teams to deliver impactful designs.
Responsibilities
- Define and refine user journeys for employees, managers, and service teams.
- Create scalable UI patterns for service discovery, request submission, and fulfillment tracking.
- Design and prototype interactions between self-service, knowledge bases, AI-driven recommendations, and workflows.
- Work closely with Product Managers, Engineers, and Content Designers to bring concepts to life.
- Partner with Service Operations teams (HR, IT, Finance, Facilities) to ensure the catalogue aligns with real-world processes.
Requirements
- 5+ years of experience in product design with a strong portfolio showing growth-focused work.
- Deep experience working on product-led growth in SaaS platforms, especially B2B or enterprise tools.
- Exposure to ITAM, CRM, HRIS, or other employee experience technologies.
- Strong expertise in interaction design, information architecture, and systems thinking.
- Proficiency in Figma, prototyping tools, and usability testing methods.
- Ability to navigate complexity and create scalable, user-friendly solutions.
Skills
- Product Design
- Interaction Design
- Information Architecture
- Systems Thinking
- Figma
- Prototyping
- Usability Testing
- Enterprise SaaS
- B2B
- Enterprise Tools
- ITAM
- CRM
- HRIS
- Employee Experience Technologies
- ITSM
- HRSM
Location
- United States
Work Type
- Hybrid
Experience Level
- Senior
- 5+ years
Salary/Compensations
- $190,000.00-$286,000.00
Benefits
- Bonus
- Benefits
- Related incentives
About the Company
- Zendesk creates software that powers exceptional customer service through easy-to-use and AI-powered tools.
- Their products help businesses build personal connections and deliver seamless support across multiple channels.
- Zendesk believes in offering its people a fulfilling and inclusive experience.
- Their hybrid way of working enables purposeful in-person collaboration and connection, with flexibility for remote work.
- Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections.
- Their customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.
- Offices reflect global cities and have spaces for collaboration, quiet, and events.
- Awareness of recruitment scams: All official Zendesk communications are through '@zendesk.com' email addresses.
Equal Opportunity
- Zendesk is an equal opportunity employer, fostering global diversity, equity, & inclusion.
- Individuals seeking employment and employees are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
- AA/EEO/Veterans/Disabled employer.
- Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.
- Artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications.