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About the Role
Join The Arc Ontario as an IT Support Specialist, providing high-level hardware and software support, managing help desk requests, configuring equipment, and maintaining secure network systems to empower staff and individuals with disabilities.
Responsibilities
- Troubleshoots and maintains computer and peripheral equipment at the main facility and off-site locations.
- Monitors and responds to internal help desk system to maintain a high level of customer service to staff and individuals.
- Makes necessary modifications to user security rights and application access due to staff position changes and terminations.
Requirements
- Associates Degree preferred and/or at least two (2) years of experience providing hardware and software support to small-to-medium sized companies.
- Staff training experience a plus.
- Experience in administration of Microsoft networking environments, Microsoft Office suite, Microsoft Exchange, Office 365 and similar applications.
- Experience with Microsoft server and VMWare virtualization environments a plus.
- CompTIA A+ and/or Network + certification desired.
Skills
- Hardware support
- Software support
- Help desk management
- Equipment configuration and deployment
- Network systems maintenance
- Microsoft networking environments
- Microsoft Office suite
- Microsoft Exchange
- Office 365
- Microsoft server
- VMWare virtualization
Location
- Canandaigua, NY
Work Type
- Full-Time
Experience Level
- 2+ years of experience
Education Level
- Associate's Degree preferred
Salary/Compensations
- $21.01 - $22.38
Benefits
- Health and retirement benefits
- Over 3 weeks of paid time off/vacation within the first year
- Sick Time
- Growth potential/Opportunity for advancement
- Educational Assistance
- Employee Assistance Program
- Access to a Fitness Center
- Pay on Demand
- Free Telehealth with EZaccessMD
- Emergency Assistance Funding
About the Company
- Founded in 1954, The Arc Ontario believes that all individuals with disabilities or other challenges are one with their community.
Equal Opportunity
- The Arc Ontario is an equal opportunity employer and is committed to creating an inclusive and diverse workplace. The Arc Ontario does not discriminate in hiring or employment on the basis of any characteristic protected by local, state, or federal laws.