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About the Role

As a Senior Freight Forwarder at DSV, you will be responsible for coordinating and managing the transportation of goods for clients, ensuring timely delivery and compliance with regulations. Your role involves overseeing the end-to-end logistics process, handling documentation, and providing exceptional customer service to clients.

Responsibilities

• Act as the primary point of contact for clients, understanding their shipping needs and requirements.
• Provide proactive communication and updates on shipment status, delays, and any issues that may arise.
• Coordinate all aspects of transportation, including booking cargo space, arranging pickups, and managing shipping schedules.
• Ensure efficient routing and optimization of freight movements to minimize costs and transit times.
• Prepare and manage shipping documents, including bills of lading, customs declarations, and export/import permits.
• Ensure compliance with international trade regulations and customs requirements.
• Liaise with carriers, airlines, and other transportation providers to negotiate rates, secure capacity, and resolve operational issues.
• Monitor carrier performance and service levels to ensure adherence to contractual agreements.
• Address and resolve any issues or disruptions in the transportation process, such as delays, damages, or customs clearance issues.
• Collaborate with internal and external stakeholders to find timely and effective solutions.
• Provide exceptional customer service by addressing client inquiries, concerns, and requests promptly and professionally.
• Anticipate and proactively resolve potential issues to maintain client satisfaction and loyalty.
• Identify and mitigate potential risks in the transportation process, such as regulatory compliance, security, and insurance coverage.
• Implement risk mitigation strategies and contingency plans as needed.
• Identify opportunities for process improvements and efficiency gains in freight forwarding operations.
• Implement best practices and standard operating procedures to enhance service quality and profitability.

Requirements

• A Bachelor's degree in business, logistics, or a related field is required.
• 3-5 years of experience in freight forwarding, logistics, or a related field.
• Experience managing a team and working with clients is preferred.
• Knowledge of air freight logistics and customs regulations
• Understanding of trade laws and regulations
• Fluency in English is required
• Proficiency in Microsoft Office Suite
• Experience with logistics software and systems is preferred

Skills

• Strong knowledge of international shipping regulations, INCO terms, and customs procedures.
• Excellent communication and interpersonal skills, with the ability to interact effectively with clients, carriers, and colleagues.
• Proficiency in logistics software and systems, such as freight management platforms and ERP systems.
• Detail-oriented with strong problem-solving and analytical skills.
• Knowledge of additional languages is a plus

Location

• Salt Lake City, UT

Work Type

• Full Time

Experience Level

• 3-5 years of experience in freight forwarding, logistics, or a related field.
• Experience managing a team and working with clients is preferred.

Education Level

• A Bachelor's degree in business, logistics, or a related field is required.
• Professional certifications in freight forwarding, such as from the International Air Transport Association (IATA) or the National Customs Brokers and Forwarders Association of America (NCBFAA), may be preferred.

Salary/Compensations

• $59,520.00 - $74,400.00 annually

Benefits

• Medical, prescription, dental, vision, and life insurance
• Flexible spending accounts (FSAs)
• Health savings accounts (HSAs) (for eligible plans)
• Short- and long-term disability coverage
• Wellness resources
• Employee Assistance Program (EAP) services
• 401(k) plan with company matching contributions of up to 5%
• Various paid time off programs
• Paid company holidays

About the Company

• In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.
• As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.
• With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals.
• At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action.
• We value inclusivity, embrace different cultures and respect the dignity and rights of every individual.

Equal Opportunity

• DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law.
• If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com.
• If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration.
• DSV reserves the right to defer or close a vacancy at any time.