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About the Role

As part of the Business Analytics team, the Analyst, Business Intelligence will play a key role in driving operational and financial performance across MLSE's venues and events portfolio. This role will partner closely with Venue Operations, Finance, Event Operations, Ticketing, Food & Beverage, Marketing, and Digital teams to develop data-driven insights that improve planning, operational efficiency, and business outcomes. The successful candidate will leverage advanced analytics, predictive modelling, AI, and customer intelligence to optimize venue performance, forecast operational requirements, and support strategic decision-making.

Responsibilities

Analyze operational, financial, and customer data across MLSE venues to identify opportunities to improve efficiency, profitability, and guest experience.
Leverage AI and ML techniques to support event planning, labour scheduling, staffing optimization, attendance forecasting, and revenue projections.
Evaluate the impact of different event types, attendance levels, scheduling decisions, and operational strategies on venue performance, costs, and resource requirements.
Partner with Venue Operations, Finance, Food & Beverage, Ticketing, Marketing, and other business stakeholders to provide actionable recommendations that improve planning and decision-making.
Build and maintain dashboards, scorecards, and reporting solutions that track key performance indicators related to venue operations, financial performance, labour efficiency, customer engagement, and event outcomes.
Apply AI and advanced analytics techniques to automate reporting, enhance forecasting accuracy, uncover operational insights, and support business strategy.
Leverage customer and fan data to better understand attendance behaviour, purchasing patterns, venue utilization, and customer preferences to inform business decisions and improve the overall fan experience.
Conduct scenario modelling and business case analyses to evaluate operational initiatives, investment opportunities, and strategic decisions.
Communicate complex analytical findings in a clear and compelling manner to both technical and non-technical stakeholders.
Champion a data-driven culture by helping business partners identify opportunities to use analytics, predictive modelling, and AI to improve outcomes.

Requirements

Bachelor’s or graduate degree in business, statistics, data science, or a related field.
5+ years of experience in operations, ticketing, or data analytics, preferably in the sports or entertainment industry.
Experience using Databricks using SQL and Python to create data & ML pipelines, dashboards and AI Genie spaces
Experience and knowledge of modeling techniques (such as regression modeling, a/b testing, significance testing etc.) is required.
Experience with AI/ML techniques and practical business applications
Strong analytical and problem-solving skills, with a focus on operational and revenue optimization, labour planning, cost modelling, resource management strategies revenue management, and demand forecasting techniques.
Demonstrated experience and ability to manage complex projects with attention to detail and accuracy.
Excellent communication skills and ability to explain complex insights to a non-technical audience.
Experience in consulting or project management is considered an asset.
Passion for sports and a commitment to delivering exceptional fan experiences.
Collaborative, team-oriented attitude with a strong work ethic.

Skills

SQL
Python
Databricks
AI
ML
Regression modeling
A/B testing
Significance testing
Data pipelines
Dashboards
AI Genie spaces
Advanced analytics
Predictive modelling
Customer intelligence
Scenario modelling
Business case analyses
Communication
Project management

Location

Toronto

Work Type

Full-time

Experience Level

5+ years

Education Level

Bachelor's degree
Graduate degree

Salary/Compensations

$70,000 - $90,000

Benefits

Email follow-up
Candidate Portal tracking
SMS notifications

About the Company

Powered by Passion. United by Purpose. Build for Impact. At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities – united as one.
We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together.
We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose.
From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.
We bring these teams – and world-class entertainment – to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre.
Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club.
Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential.
Since 2009, we’ve invested more than $45 million into Ontario communities -- and we’re just getting started.
This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves.
So, if you're ready to play with purpose, grow with passion, and win as one, we’d love to have you on our team.
Our Growth is Creating Great Opportunities!
Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it!
Thanks for your interest in working on our team!

Equal Opportunity

We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we’re looking for.
At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email accommodations@mlse.com. This email is only for accommodation requests. Resumes sent to this email address will not be considered.