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About the Role

Each day and each call can be different. We find new child sponsors, welcome new donors, renew event participants, and invite donors to give monthly. We thank, connect, engage and inspire. We look for creative new ways to delight on every call. We are all about teamwork, customer connections and most importantly, having fun while we do it.

Responsibilities

• Find new child sponsors, welcome new donors, renew event participants, and invite donors to give monthly.
• Thank, connect, engage and inspire donors.
• Look for creative new ways to delight on every call.
• Connect with, laugh with and uplift the lives of our client's donors.
• Create a human connection with every donor.
• Deliver world-class results autonomously.
• Represent great causes and be part of a passionate team.

Requirements

• A professional work from home office space.
• High-speed cabled internet connection (min of 25 mbps down/5 mbps up).
• A USB headset and webcam.
• A newer-version Windows PC or laptop computer (Apple or Mac are not supported).
• Availability to work 1:00pm to 10:00pm Mon -Thu and 10:00am to 7:00pm Fri (EST).
• Availability to work occasional Saturday shifts (10:00am to 5:00pm).
• Minimum of 2 years’ customer service and call center experience.
• Technically savvy and self-reliant.
• Love talking to people and are a great communicator.

Skills

• Customer service
• Call center experience
• Communication

Location

• Work from home

Work Type

• Full-time
• Outbound
• Zero-commission

Experience Level

• Minimum of 2 years’ customer service and call center experience

Salary/Compensations

• $20.00-$24.00 hourly w bonuses

Benefits

• 100% paid training
• Health benefits (at 3 months)
• Training opportunities
• Lunch-and-learns
• Workshops
• Team culture and activities
• Ice breakers
• Community events

About the Company

• Canadian agency on a mission to inspire fundraising.
• Provide a warm and friendly voice to the largest and most respected charities in Canada.
• Team is passionate, engaged and extremely effective.
• Call existing supporters to raise funds for important causes around the globe.
• Inspire fundraisers connect with, laugh with and uplift the lives of our client's donors.
• Work goes beyond raising funds for some of the world's most worthwhile causes; it's about creating a human connection with every donor.
• Mature call center team with opportunities to grow and support your peers.

Equal Opportunity

• Inspire is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnicity, age, disability, sex, sexual orientation, gender identity, veteran status or any other federal, provincial, or local protected class.
• We welcome and encourage applications from persons with disabilities.
• Accommodations are available upon request for candidates who participate in all aspects of the selection process.