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About the Role

As part of the Heart of House team, the Sales & Stock Support will support the Flagship boutique team by handling administrative and back-of-house duties, while maintaining CHANEL standards of excellent customer service, personal presentation, and teamwork.

Responsibilities

• Establish and maintain strong client relationships in-person and on the phone by responding promptly and appropriately to all internal and external queries.
• Ensure all clients are kept informed as appropriate.
• Provide the highest level of customer service to colleagues at all times.
• Respond promptly to requests from Clients, Boutique Management and Head Office.
• Assist on the shop floor as needed, applying CHANEL standards of customer service.
• Welcome clients, present new collections, and escort clients to the door as appropriate.
• Communicate appropriately and effectively with colleagues and management within own and other Boutiques, as well as with CHANEL Head Office.
• Prepare packaging and assist with gift wrapping parcels.
• Accurately document messages and deliver to Fashion Advisors on a timely manner.
• Work effectively and efficiently within the team, ensuring memos and information notices are current and posted in each area and staff room.
• Ensure absolute confidentiality of the Company’s commercial activities and internal affairs at all times.
• Assist in inventory management (shipments, transfers, cycle counts consolidation, etc.).
• Execute after-sales tasks.
• Ensure inventory integrity and organization at all times.
• Ensure that back-office areas are kept clean and tidy at all times.
• Ensure Cash and Wrap stations are prepared and stocked.

Requirements

• Successful experience of at least 1-3 years in retail operations and/or stock experience.
• Knowledge of shipping and receiving.
• Customer service oriented.
• Detail oriented.
• Excellent organizational skills.
• Excellent verbal and written communication skills.
• Comfortable working with different departments and teams.
• Fluent English.
• Second language is a plus.

Skills

• Customer service
• Retail operations
• Stock management
• Shipping and receiving
• Organizational skills
• Verbal communication
• Written communication
• Teamwork
• Administrative support
• Back-of-house support

Location

• Flagship Boutique (in Yorkville)

Work Type

• Permanent
• Full-Time

Experience Level

• 1-3 years

Salary/Compensations

• $55k annually + bonus

Benefits

• Private medical and dental insurance
• Long-term disability coverage
• Life insurance
• Accidental death and dismemberment insurance
• Option to add family members to insurance
• Strong company pension plan
• Bonus program
• Generous vacation days
• Sick leave
• CSR (volunteering) days
• Day off for birthday
• Robust global parental leave policy
• 24/7 Employee Assistance Program (EAP) including counselling, legal support, wellness services, and financial guidance
• Mentorship programs
• Learning opportunities
• Career advancement opportunities

About the Company

• Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches.
• Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations.
• At present, Chanel employs more than 32,000 people worldwide.
• As an independent company, its core values are grounded in: Exceptional creation and client experience, Nurturing human potential, Having a positive impact – on people, the environment and communities around the world.
• The company promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.
• Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities.
• It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations.
• This means everyone can grow, continue to be inspired and feel included, now and in the future.
• The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.
• Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.

Equal Opportunity

• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress.
• We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams.
• We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
• CHANEL CANADA ULC. welcomes all applicants for this position.
• We are committed to fair and accessible employment practices.
• Accommodations are available upon request for candidates with disabilities throughout the recruitment process.