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About the Role
As a new Process Manager, you’ll join the Process Manager Development Program (PMDP) for your first year, involving hands-on training, implementing Lean/Green Belt methodologies across two projects, and presenting your work to senior leaders. You will also connect with other Process Managers across the business. We are driven by customer needs and seek creative digital solutions to simplify their lives, aiming to build the next generation of banking in Canada.
Responsibilities
- Manage improvement of business processes by defining and implementing process improvement agendas, driving efficiencies, and using data to create better customer experiences.
- Leverage process knowledge and stakeholder collaboration to measurably improve outcomes by helping to launch projects such as new product, digital features, automation, and digital transformation.
- Collaborate with various departments to develop and execute effective and efficient processes.
- Apply leadership skills such as communication and change management to drive key priorities like product launches, technology changes, and continuous improvement initiatives.
- Use a variety of techniques and tools to define, manage, and improve processes, like Visual Management, Business Process Management, Lean, and Six Sigma.
- Maintain knowledge of regulatory requirements and operational procedures, ensuring documentation is relevant and updated.
- Develop and perform quality assurance routines, controls, and monitoring to measure and analyze process performance.
Requirements
- Students who have or will be graduating in 2026 from an undergraduate degree or graduates of Masters’ programs from an accredited University.
- Completed a Bachelor’s degree in Engineering, Commerce, Business Administration or a related field.
- Excellent strategic thinking, structured problem-solving skills and superior analytical skills.
- Familiarity with Lean/Six Sigma/Process Improvement tools & methodology.
- Experience in basic coding and/or data visualization (e.g. SQL, Tableau).
- Experience working and collaborating in teams.
- Fluency in both English and French languages is a strong asset.
Skills
- Process Improvement
- Lean Methodologies
- Green Belt Methodologies
- Data Analysis
- Stakeholder Collaboration
- Agile Software Development
- Data Science
- Change Management
- Visual Management
- Business Process Management
- Six Sigma
- Regulatory Compliance
- Quality Assurance
- Strategic Thinking
- Problem-Solving
- Analytical Skills
- Coding
- Data Visualization
- SQL
- Tableau
- Teamwork
- English
- French
Location
- Toronto, Ontario, Canada
Work Type
- Hybrid
- Full-time
Experience Level
- New Grad
Education Level
- Undergraduate Degree
- Master's Degree
- Bachelor's Degree
Benefits
- Hybrid work environment (3 days in office)
- Work From Home allowance
- Full coverage for spouses, domestic partners, and dependents
- $3000 in mental health coverage
- $5000 in tuition subsidies per year
About the Company
- For over 20 years, Capital One Canada has been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding.
- We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you!
- At Capital One, we’re building a leading information-based technology company.
- Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking.
- We measure our efforts by the success our customers enjoy and the advocacy they exhibit.
Equal Opportunity
- Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment.
- We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.
- If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at ARCanada@capitalone.com.
- All information you will provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.