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About the Role

The North America Payroll & Benefits Senior Manager leads payroll, benefits, and total rewards operations across the United States and Canada, ensuring accuracy, compliance, and an exceptional employee experience to support company growth. This role partners with various departments to develop scalable processes, strengthen controls, manage risk, and drive strategic improvements in rewards programs. The position offers rapid growth potential into a leadership role within the practice.

Responsibilities

Lead all payroll operations for US and Canada employees, ensuring timely, accurate, and compliant payroll processing.
Bring knowledge across commercial and go-to-market topics within retail including but not limited to pricing strategy and setting, promotion effectiveness, markdowns and clearance optimization, assortment optimization and white space identification, merchandising and value proposition, consumer segmentation, loyalty program design, and omnichannel strategies.
Drive project planning and execution by ensuring alignment of project delivery to client needs and objectives, as well as managing project cost structure and margin.
Lead and guide a large and incredibly talented team of junior consultants to develop innovative and actionable insights and recommendations using data, analytics, and research that deliver impactful recommendations for clients.
Develop trusted and credible senior-level advisory relationships by delivering high-quality and tailored recommendations that our clients can execute to realize benefits.
Effectively engage senior client audience at all stages of their commercial growth strategy, including understanding client needs and objectives, and obtaining buy-in for the recommendations, deliverables, and solutions.
Expand and develop relevant new capabilities, tactics, and tools that our clients need to advance their business goals.
Identify and engage with prospective clients to understand their needs, priorities, and challenges and in turn expand and grow our commercial growth strategy footprint, offerings, and client base.
Provide exceptional client service and client-focused communication, even during challenging and unexpected situations.
Prepare client-ready deliverables and independently present relevant project work-stream findings and recommendation to senior client audience, while proactively responding to and incorporating client feedback.
Effectively manage multiple engagements and project teams concurrently, including development of project team members by providing coaching, training, and feedback.
Be a leader in the firm and contribute to Simon-Kucher's culture and success.

Requirements

Outstanding drive, determination, and desire to be part of a growing, top tier consulting firm.
Strong knowledge of and passion for the Retail industry across but not limited to big box retailers, department stores, specialty retail, vertically integrated retail, on-site retail services, at home services, direct-to-consumer ecommerce, and quick serve restaurants.
Experience with either value creation for private equity clients, franchisee management, or retail operations is a plus.
Minimum 5+ years of experience in a professional services environment, ideally in management consulting, serving the Consumer sector, specifically the Retail industry.
Proven business consulting expertise in disciplines such as growth strategies, go-to-market strategy, consumer and store segmentation (advanced analytical), assortment optimization (product lifecycle, markdowns and clearance, SKU rationalization), pricing and promotions, value proposition development and marketing strategies, omnichannel management, merchandising effectiveness, loyalty programs, franchisee management (if applicable), and target operating models.
Strong analytical skills with ability to distill insights/takeaways from large sets of data.
Effective presentation and communication abilities to succinctly present findings, takeaways, and key recommendations to a senior audience.
Demonstrated record of solving complex problems, directing teams, managing individuals, and completing challenging projects activities within tight project timelines.
Record of accomplishment of managing multiple workstreams within an engagement, including work plans, deliverables, budgets and schedules.
Strong work ethic, highly collaborative, great team-player, and having an exceptional entrepreneurial mindset.
Highly inclusive and empathetic approach to leadership and team management.
Strong interpersonal skills with ability to work seamlessly and collaboratively with various internal and external colleagues and stakeholders.
Demonstrated ability to develop and maintain deep relationships with senior clients.
Demonstrated record of achievement in managing new and follow-on engagements
Proven ability to grow and maintain a high-performing consulting team.
Access to an existing network within the Retail industry in North America, preferably with senior executives within Retail organizations.
Ability to travel at least 40% of the time.

Skills

Retail strategy
Pricing strategy
Promotion effectiveness
Markdown optimization
Clearance optimization
Assortment optimization
White space identification
Merchandising
Value proposition development
Consumer segmentation
Loyalty program design
Omnichannel strategies
Data analysis
Analytics
Research
Client relationship management
Project management
Team leadership
Consulting
Growth strategies
Go-to-market strategy
Target operating models

Location

Atlanta
Boston
Chicago
Houston
New York
San Francisco

Work Type

Hybrid

Experience Level

Senior Manager
Minimum 5+ years of experience in a professional services environment

Education Level

Undergraduate degree required
MS, MA, MBA, or other advanced degree preferred

Salary/Compensations

$165,000 - $175,000/year

Benefits

401(k) & RRSP benefits with company matching
Competitive suite of health benefits
Paid time off
13 paid holidays per year
Medical/dental/vision insurance
Basic life insurance

About the Company

Simon-Kucher is a global consultancy with over 2,000 employees in 30 countries focused on unlocking better growth for clients by optimizing their commercial strategy.
With nearly 40 years of experience, they are considered the world's leading pricing and growth specialist.
They foster an entrepreneurial culture that encourages independent thinking and risk-taking.
The company invests in professional development and offers opportunities for career advancement.
Simon-Kucher operates with a values-driven culture, aiming to be the world's leading growth specialist.

Equal Opportunity

Simon-Kucher is an Equal Employment Opportunity employer.
Employment decisions are made without regard to race, color, religion, gender, national origin, age, disability, marital status, veteran or military status, or any other legally protected status.
The company believes in building a culture that embraces belonging, creating an environment where people feel valued, can be themselves, and their contributions matter.