Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Product Management at Assembled articulates the most important problems to solve in a way that will delight customers and grow the business. You will partner closely with support teams at leading brands and regularly meet with prospects to understand their challenges and gather feedback.

Responsibilities

• Own scheduling and forecasting end-to-end, setting the vision, driving the roadmap, and shipping impactful work.
• Apply AI to WFM decisions to make them faster, smarter, and more automated.
• Build for enterprise complexity, developing intuition for customer constraints like SLAs, shrinkage, channel mix, and BPO relationships.
• Work directly with prospects and customers, participating in discovery and co-building sessions.
• Partner closely with sales and customer success teams.

Requirements

• 4+ years of product management experience in enterprise B2B SaaS.
• Strong analytical and technical product skills, with the ability to analyze data and understand technical details.
• Experience at a growing, venture-backed startup with evolving business needs and teams.
• Strong written and verbal communication skills.
• Customer-first mindset with strong discovery and communication skills to engage with senior stakeholders.
• Bias to action and an innate sense of urgency.

Skills

• Product Management
• Enterprise B2B SaaS
• Analytical skills
• Technical product skills
• Communication skills
• Customer discovery
• AI-powered product features
• Predictive optimization features

Location

• San Francisco
• New York

Work Type

• Onsite
• Full-time

Experience Level

• 4+ years

Benefits

• Generous medical, dental, and vision benefits
• Paid company holidays, sick time, and unlimited time off
• Monthly credits for professional development, wellness, Assembled customers, and commuting
• Paid parental leave
• Catered lunches, snacks, and beverages
• 401(k) plan enrollment

About the Company

• Assembled is the only unified platform that orchestrates human agents and AI at scale for customer support.
• Companies use Assembled to coordinate their entire support operation, including in-house agents, BPOs, and AI.
• The platform features AI Agents for end-to-end case resolution, AI Copilot for agent assistance, and AI-powered workforce management.
• Assembled helps teams deliver faster, better service and make smarter staffing and automation decisions.
• The company is backed by $71M from NEA, Emergence Capital, and Stripe.

Equal Opportunity

• We value diverse perspectives and are committed to building an inclusive workplace where everyone feels they belong and has the opportunity to do their best work.
• Assembled participates in E-Verify for US applicants to confirm work authorization.
• Assembled is required to verify the right to work in the UK for UK applicants.