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About the Role

As a global leader in smart, healthy and sustainable buildings, Johnson Controls' mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future. Our teams are uniquely positioned to support many industries worldwide. You will have the opportunity to develop yourself through meaningful service work and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard.

Responsibilities

Conducts preventive maintenance, repair, installation, and commissioning and general servicing of systems.
Responsible for high levels of customer satisfaction through direct, on site, customer interface.
Mentors control technicians, service technicians and mechanical technicians on building automation activities.
Properly completes required project and service documentation.
Provide customers with the highest level of service to solve building inefficiencies and resolve service-related items.
Act as a trusted advisor to customers, providing solutions and outcomes at the time of service.
Diagnoses and repairs complex control systems malfunctions requiring extensive knowledge of a variety of electronic or digital controls systems and ability to test and write modifications in multiple languages of systems software.
Consults with the customer through data gathered and site assessments.
Provides field proposals for retrofits, upgrades and or enhancements to existing equipment.
Assists sales by providing technical recommendations for sales leads.
Manages assigned work to meet professional and efficient execution of time and customer satisfaction.
Reports problems or changes to management immediately.
Interfaces with branch manager, service manager, service project manager or subcontractors on projects to coordinate activities.
Provides sketches of field changes and discrepancies for engineering corrections and drawings.
May assist with job layouts and bid proposals.
Communicates with customers upon arrival and before leaving the work site.
Ensures high levels of customer satisfaction.
Meets regularly with customers to become familiar with operating problems.
Keeps customer informed on the service provided, outstanding issues and recommends system enhancements, upgrades, and replacement.
Promotes the sale of add-on work.
Adheres to all Johnson Controls and customer safety standards.
Provides safety leadership and instruction to all control's technicians in the branch.
Provides safety awareness while working onsite with Johnson Controls subcontractors.
Trains the customer in control systems operations.
Delivers manuals and documentation to the customer for training needs.
Provides mentorship for certification of Controls Technicians and Service Technicians on complex building automation systems.
Coaches, supports and trains the technical workforce on non-complex, non-critical equipment.
Compiles job documentation, such as certificate of completion, customer training form, training certificates and punch lists.
Conducts extensive self-study (reading, research and practice) to improve and maintain technical proficiency in company's product lines.
Completes certifications as required by the company.
Assists in the design and configuration of building control systems as defined by the contract documents.
Creates flow diagrams, sequence of operations, and bill of material, network layouts and electrical schematics as required.
Assists in developing and testing software programs necessary to operate the system per the project requirements' intent.
Compiles and/or completes project as built and close-out documentation.
Assists in the coordination and creation of necessary drawings and equipment schedules for submittals and installation.
Selects, orders, and tracks the delivery of materials for assigned projects.
Coordinates factory-mounting processes to meet factory and project schedule.
Assists in the loading and commissioning of all system and network-level controllers as required.
Assists in validation of complete system functionality and troubleshoots problems with subcontractors and other trades to ensure proper operation.
May provide field change information to the project team for the creation of as-built drawings and software.
Keeps management and JCI contractor or customer informed of job progress and issues.
Assists in performing site-specific training for owner / operator on the total building control system.
Participates in release meeting with project field team.
Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
Provide quotes to support recommendations and solutions.

Requirements

Be a dedicated member of a North America Branch team willing to learn and be responsible for system trouble shooting, repair and aftermarket services for this fast-growing business.
Minimum of Three (3) years Commercial Controls troubleshooting experience in the HVAC industry.
Demonstrated ability to install and/or service electronic control systems and HVAC equipment.
Effective communication skills to represent Johnson Controls on customer sites.
Possesses the ability to explain technical information to technical and non-technical people.
Demonstrate effective writing skills as well as understanding of programs and software applications.
Knowledge of control theory, automatic temperature controls, building automation systems and other building subsystems.

Skills

Troubleshooting
Repair
Installation
Commissioning
Servicing systems
Customer interface
Mentoring
Building automation
Technical competence
Project documentation
Service documentation
Customer satisfaction
Problem-solving
Data gathering
Site assessments
Field proposals
Retrofits
Upgrades
Enhancements
Technical recommendations
Sales support
Work management
Time management
Reporting
Coordination
Ethical conduct
Professionalism
Sketches
Engineering corrections
Drawing creation
Job layouts
Bid proposals
Customer communication
System enhancements
System upgrades
System replacement
Add-on work promotion
Safety standards adherence
Safety leadership
Safety instruction
Safety awareness
Customer training
Manual delivery
Documentation delivery
Mentorship
Coaching
Support
Technical workforce training
Job close-out documentation
Self-study
Technical proficiency
Product line knowledge
Certification completion
Design
Configuration
Flow diagrams
Sequence of operations
Bill of material creation
Network layouts
Electrical schematics
Software program development
Software program testing
Project documentation compilation
As-built drawing creation
Material selection
Material ordering
Material tracking
Factory-mounting coordination
Controller loading
Controller commissioning
System validation
Troubleshooting with subcontractors
Troubleshooting with other trades
Job progress reporting
Site-specific training
Facility efficiency recommendations
Upselling
Quoting

Location

North America

Work Type

Full-time
Onsite

Experience Level

Minimum of Three (3) years Commercial Controls troubleshooting experience in the HVAC industry
Two years’ experience in servicing electronic and or mechanical systems

Education Level

Vocational School program graduate
Associate's degree in a technical field

Salary/Compensations

$26-36 per hour

Benefits

Competitive salary
Incentive programs for referral leads and quoting planned service agreements or L&M up to 6% payout of the sale value
10 days of vacation first year
Paid holidays
Paid sick time
401K
Medical care
Dental care
Vision care

About the Company

Johnson Controls is a global leader in smart, healthy and sustainable buildings.
Our mission is to reimagine the performance of buildings to serve people, places and the planet.
We enable you to build your best future.
Our teams are uniquely positioned to support many industries worldwide.
We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing.
We are an empowering company culture where your voice and ideas will be heard.
We have been making buildings smarter since 1885.
Our capabilities, depth of innovation experience, and global reach have been growing ever since.
We offer the world’s largest portfolio of building products, technologies, software, and services.
We transform the environments where people live, work, learn and play.
Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data.
Our systems and digital solutions make your buildings smarter.
A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable.
Smarter buildings let you focus more intensely on your unique mission.
Better for your people. Better for your bottom line. Better for the planet.

Equal Opportunity

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.
To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law.
If you are an individual with a disability and you require an accommodation during the application process, please visit here.