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About the Role
The Concierge operates as a part of a premium residential community, delivering a hospitality-driven living experience that goes beyond traditional property management. This role requires a heightened level of professionalism, discretion, attention to detail, and service orientation, serving as the primary point of contact for residents, guests, and visitors.
Responsibilities
- Serve as the first point of contact and respond to resident needs while maintaining professional service delivery.
- Coordinate requests such as reservations, local services, and resident engagement initiatives.
- Support move-ins, liaise with internal teams, and manage logs and systems.
- Monitor access, manage visitors, oversee safety compliance, and escalate concerns.
- Maintain a polished appearance, professionalism, and confidentiality.
Requirements
- Minimum 2 years of experience in hospitality, customer service, or residential environments.
- Flexible scheduling including days, evenings, weekends, overnights, and holidays.
- Strong command of the English language, both written and verbal.
- Strong communication, organization, and multitasking abilities.
- High level of discretion, professionalism, and attention to detail.
Skills
- Hospitality mindset
- Elevated service delivery
- High-touch, experience-driven environment operation
- Exceptional attention to detail
- Microsoft Office proficiency (Word, Outlook, Excel, Teams, Sharepoint)
- AI tools proficiency
- Technologically savvy
- Familiarity with Yardi or similar platforms
- Strong knowledge of local area and amenities
Location
- Toronto
- Rosedale
Work Type
- Fully on-site
- Rotating schedule
Experience Level
- Minimum 2 years of experience
Salary/Compensations
- $43,890.00 - $65,830.00
Benefits
- Attractive benefits and wellness package
- Incentive opportunity of 7%
About the Company
- Founded in 1988, Tricon is a preeminent rental housing provider in North America, headquartered in Toronto.
- Tricon was an early entrant into Toronto's purpose-built rental apartment sector in 2016 and is developing a high-quality multi-family portfolio.
- Tricon leads the market with a pipeline of over 6,000 new units.
- Tricon reimagines rental living with properties in prime downtown Toronto locations, characterized by design excellence, resort-quality amenities, exceptional customer service, and community-building lifestyle programming.
Equal Opportunity
- Tricon is committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds.
- Tricon aims to positively impact its business and the communities it serves, creating a lasting legacy where everyone can thrive.
- Tricon provides a fair and equitable hiring process and will gladly review accommodations requests at any point in the selection process.
- If accommodation is required, contact the Human Resources department at AccessibilityHR@triconhomes.com with name and position applying for in the subject line.