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About the Role

The Air Export Agent is responsible for coordinating and executing the administrative export process, including quoting, scheduling pick-up, documentation, routing, applying rates, invoicing, tracking, and customer support. This role ensures accurate, compliant, and timely handling of shipments while maintaining a high level of customer satisfaction.

Responsibilities

• Arrange freight pick-up from client and coordinate with carriers for timely transportation.
• Verify freight details (pieces, weights, dimensions) and confirm acceptability for movement.
• Confirm receipt of written authorization for freight movement.
• Review and ensure compliance with letter of credit requirements, registrations, or special documentation needs.
• Route and book freight according to shipper instructions while considering efficiency, cost, and handling requirements.
• Provide booking instructions and shipment confirmations to clients.
• Apply quoted rates, contract rates, and negotiated rates in accordance with business objectives.
• Prepare and issue required export documentation (Bills of Lading, Export Declarations, Certificates of Origin, insurance policies, etc.).
• Initiate and complete special examinations, validations, or certifications required prior to export.
• Trace and track shipments to destination, providing proactive status updates to customers.
• Complete invoicing, maintain accurate files, and document all shipment activity in system notes.
• Provide rate quotes and technical advice to customers, supporting both transactional and long-term business.
• Review customer receivables and follow established procedures for handling new or past-due accounts.
• Document and escalate shipment incidents or irregularities to supervisor for resolution and record-keeping.

Requirements

• High School diploma required.
• No prior experience required.
• Experience with export documentation, transportation coordination, or customer handling a plus.
• Ability to read and interpret export documents, letters of instruction, rates, and customs procedures.
• Strong mathematical ability for calculating weights, dimensions, and rates.
• Proficiency with Microsoft Office, transportation management systems, and documentation software.
• Strong organizational skills and attention to detail for compliance and record-keeping.
• Effective communication skills for working with clients, carriers, and internal teams.
• Ability to apply common sense and problem-solving to routine transportation and compliance challenges.

Skills

• Microsoft Office
• Transportation management systems
• Documentation software
• Organizational skills
• Attention to detail
• Communication skills
• Problem-solving

Location

• Jamaica, NY 11413

Work Type

• Hybrid

Experience Level

• No prior experience required
• Experience in logistics, freight forwarding, or administrative roles preferred

Education Level

• High School diploma
• Bachelor’s degree in Supply Chain, International Business, or related field preferred

Salary/Compensations

• $50,000.00 - $70,000.00

Benefits

• Comprehensive medical, dental, and vision coverage
• HSA, FSA, and HRA options
• Company-paid life and disability insurance
• Voluntary insurance offerings for employee and dependents
• 401(k) with employer matching
• Paid Vacation, Paid Time Off (PTO), and Holidays
• Educational Assistance Programs
• Recognition and reward programs

About the Company

• Join a well-established leader in our industry, where a career offers both personal and professional growth within the dynamic world of transporting goods and services around the world.
• With decades of experience, we support a diverse range of clients, ensuring their logistics and customs needs are met with excellence.
• People and technology drive our success.
• We are committed to fostering a workplace that values integrity, celebrates achievements, and recognizes each employee’s role in our success.
• Our focus on customer satisfaction and innovation ensures that every team member’s contributions are both meaningful and rewarding.
• We embrace diversity, engagement, and inspiration, making this a place where employees can thrive and grow.
• We are a leader in global logistics and customs brokerage.
• As a vital player in the supply chain, we ensure our clients' shipments meet all requirements, facilitating smooth import/export operations.
• Join a collaborative and dynamic team in a role that offers exposure to various facets of logistics and maritime operations.

Equal Opportunity

• We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members.
• We are a smoke and drug-free workplace and ADA-compliant as applicable.
• If you require reasonable accommodations during the application or interview process, please contact us to request assistance.