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About the Role
Condado is seeking a hands-on Five9 CCaaS Platform Engineer with strong experience in Five9 IVA, APIs, routing automation, and platform integrations. This role is highly technical and execution focused, requiring active configuration, deployment, troubleshooting, and optimization of Five9 environments.
Responsibilities
- Configure and deploy Five9 environments in live production systems
- Build and maintain IVRs, IVA workflows, skills-based routing, queues, agent configurations, and routing automation logic
- Configure inbound and outbound campaigns and dialing strategies
- Work with Five9 APIs, query modules, webhooks, and integrations
- Support CRM integrations (Salesforce preferred)
- Troubleshoot routing, IVA, API, and integration-related issues
- Participate in UAT, go-live, and hyper-care activities
- Maintain technical documentation and configuration records
- Support multiple client environments in parallel
Requirements
- 3+ years of hands-on Five9 experience
- Strong experience configuring Five9 IVA, IVRs, ACD routing, skills/queues, and campaigns
- Experience working with Five9 APIs, query modules, automation workflows, webhooks, or integrations
- Experience troubleshooting production routing and integration issues
- Understanding of contact center concepts and call flows
- Strong communication and documentation skills
- Comfortable in implementation and managed services environments
- Salesforce integration experience
- Experience with chatbot or conversational AI workflows
- Exposure to JSON, REST APIs, scripting, or automation logic
- Experience with NICE CXone, Amazon Connect, or Genesys Cloud
- Consulting or MSP experience
- English proficiency required
- Able to start immediately or with a notice period of one week or less
Skills
- Five9 IVA
- Five9 APIs
- Routing automation
- Platform integrations
- IVRs
- ACD routing
- Skills-based routing
- Queues
- Agent configurations
- Inbound and outbound campaigns
- Dialing strategies
- Query modules
- Webhooks
- CRM integrations
- Salesforce
- JSON
- REST APIs
- Scripting
- Automation logic
- NICE CXone
- Amazon Connect
- Genesys Cloud
Work Type
- Contractor
Experience Level
- 3+ years of hands-on Five9 experience
Salary/Compensations
- $2,000 to $3,000 USD per month
About the Company
- Condado is a cloud contact center consulting and delivery partner specializing in Contact Center as a Service (CCaaS) platforms.
- We help organizations implement, optimize, and support modern customer experience solutions across voice, digital channels, and integrations.
- Our teams work hands on with platforms such as NICE CXone, Five9, Zoom Contact Center, and Amazon Connect, delivering practical, reliable solutions for real client needs.