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About the Role

The Regional Account Manager (RAM) is responsible for developing long-term relationships with a portfolio of customers, connecting with key decision makers and stakeholders. This role liaises between customers and internal teams to deliver Kal Tire product and service solutions, acting as a strategic partner and advisor on all Kal Tire offerings to ensure a positive customer experience.

Responsibilities

• Focuses on regional customers to maintain and grow their sales portfolio.
• Develop and nurture a trusted advisor relationship with assigned accounts, key stakeholders, executive decision makers and influencers.
• Ensure the timely and successful delivery of solutions according to customer needs and objectives.
• Responsible for working with internal teams to onboard and integrate customers.
• Proactively remain connected to customers and the market to identify new opportunities.
• Expand customer share of spend through program implementation and maintain customer relations long term.
• Utilizes Kal Tire programs and offerings to expand new sales opportunities.
• Collaborates with the RSM and RD to align market and account strategies with business objectives.
• Works collaboratively with internal stakeholders to ensure timely achievement of objectives and targets.
• Utilizes performance tracking, reports, presentations, and sales tools to differentiate the value of Kal Tire.
• Prospects for new business to achieve sales growth.
• Provides coaching and mentorship to store management in the region to support sales strategies.
• Responsible for forecasting and monitoring account purchases for each customer.
• Collates and maintains customer information in CRM.
• Records and tracks all metrics related to sales strategies and targets.
• Reviews and develops customer service and retention plans.
• Analyzes sales data to evaluate and update sales plans and portfolio strategies.
• Serves as a trusted advisor and Kal Tire ambassador to customers, internal partners, and the regional network.
• Actively participates in related local industry associations.
• Demonstrates grace under pressure and the highest ethical standards, while upholding the Kal Tire Aims.
• Maintains an expert level of knowledge of all Kal Tire, and competitors, product and service offerings.
• Proactively builds business acumen and stays current with market trends and relevant technology.
• Participates in designated continuing education training to upgrade skills and knowledge.

Requirements

• Minimum Grade 12 or GED equivalent; post-secondary diploma or degree preferred, or a relevant combination of education and experience.
• 3 years of experience in account management, sales, or a related customer-facing role.
• Strong communication and relationship-building skills with a sales-driven mindset.
• Ability to engage stakeholders at all levels.
• A customer-first mindset and proven ability to deliver results.
• Solid problem-solving skills and the ability to identify and act on new opportunities.
• Proficiency in Microsoft Office and CRM systems (Salesforce experience is an asset).
• Valid driver’s license.
• Flexibility to travel within the region as required.
• Must be legally eligible to work for any Canadian employer.
• A Canadian Criminal Record Check may be required for certain positions.

Skills

• Account Management
• Sales
• Relationship Building
• Communication
• Sales-Driven Mindset
• Customer Service
• Problem-Solving
• Microsoft Office Proficiency
• CRM Systems Proficiency
• Salesforce Experience (Asset)

Location

• Mississauga/GTA, Ontario

Work Type

• Full-time
• Hybrid

Experience Level

• 3 years of experience in account management, sales, or a related customer-facing role

Education Level

• Minimum Grade 12 or GED equivalent
• Post-secondary diploma or degree preferred

Salary/Compensations

• $60,480 - $77,662 per year

Benefits

• Extended group health, dental, and vision benefits
• Employee Assistance Program
• Group RRSP/DPSP matching program
• Discount on tires and mechanical services
• Opportunities for growth and development
• Work-life balance
• Professional development opportunities (training programs, mentorship, tuition reimbursement)

About the Company

• Kal Tire is committed to fostering a workplace where everyone feels valued, included, and empowered to thrive.
• We embrace diverse perspectives and welcome applications from all backgrounds and experiences.

Equal Opportunity

• Kal Tire is committed to fostering a workplace where everyone feels valued, included, and empowered to thrive. We embrace diverse perspectives and welcome applications from all backgrounds and experiences.