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About the Role

Lead the Beauty, Skincare, and Fragrance Studio at your store location, driving the strategy and execution of 1:1 paid client services. Oversee planning and delivery of in-store classes and events, and coach the Paid-Service Beauty Advisor team to ensure personalized, high-quality client experiences.

Responsibilities

• Manage the daily operations at the Beauty, Skincare, and Fragrance Studio.
• Ensure Beauty Advisors leverage technology innovations within services to provide an elevated in-store experience.
• Manage the Online Reservation system, including publishing Beauty Advisor availability and classes.
• Ensure adequate staffing levels to support increased services and an efficient client check-in process.
• Manage testers and supplies.
• Manage all in-store events with the services team to maximize client learning and sales opportunities.
• Manage the development and certification process for Beauty Advisors.
• Provide opportunities to elevate artistry skills.
• Participate in performance management situations related to the Beauty Studio or direct reports.
• Deliver and follow up on timely feedback for improvement.
• Regularly act as Manager on Duty within the store.
• Engage with Beauty Advisors and clients on stage.

Requirements

• Minimum of 2-4 years of management experience in the beauty, retail, or customer service industry or equivalent internal experience.
• Proven track record of coaching a team to company expectations.
• Passion for training, development, and education.
• Entrepreneurial spirit with a history of generating business or executing events that create a meaningful connection with the community and/or clients.
• Excellent time management skills that extend to the team's efficiency.
• Flexibility to be available during evenings, weekends, and holidays.
• Must be able to bend and stretch to stock shelves.
• Must be able to lift and carry up to 50 pounds.

Skills

• Make-up artistry
• Skincare services

Location

• London, ON, Canada

Work Type

• Full Time
• On-site

Experience Level

• 2-4 years management experience

Salary/Compensations

• CAD$54,800.00 - CAD$68,500.00

Benefits

• Product discounts
• Gratis
• Exclusive brand events
• Extended health and life insurance benefits
• Customizable coverage options
• Paid time off
• Training and support
• Internal mobility across Canada
• LVMH programs and job opportunities
• Performance-based bonus opportunities

About the Company

• At Sephora Canada, we’re passionate about finding and sharing beauty in the world.
• Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian.
• We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

Equal Opportunity

• Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.