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About the Role

As a Fashion Advisor, you are the heartbeat of the CHANEL experience, embodying warmth, authenticity, and a genuine passion for fashion. Your mission is to exceed client expectations and foster deep, lasting relationships, creating a loyal clientele while ensuring every interaction reflects CHANEL’s spirit of excellence.

Responsibilities

• Deliver bespoke and tailored client service, aligning with CHANEL's Client Service Values.
• Consistently exceed client expectations through a refined, personalized approach.
• Optimize the client journey by understanding individual preferences, offering styling advice, and ensuring seamless after-sales service.
• Master product knowledge, providing expert guidance to clients and maximizing sales opportunities.
• Demonstrate a proactive approach to achieving and surpassing personal and boutique sales goals.
• Stay attuned to the latest trends, product offerings, and boutique updates.
• Support the daily operations of the boutique, including back-of-house functions and assisting with alterations.
• Collaborate with colleagues and leadership to uphold merchandising standards and optimize the boutique’s visual presentation.
• Provide timely and efficient follow-up with clients, maintaining accuracy in data capture.
• Uphold the prestige of the CHANEL brand by maintaining impeccable personal presentation and exhibiting refined etiquette.

Requirements

• Proven background in a luxury retail or high-end customer service environment.
• Demonstrated success in driving sales and delivering outstanding service.
• A natural ability to build strong, personalized relationships with clients.
• Excellent communication skills.
• Ability to manage multiple tasks seamlessly in a dynamic, fast-paced environment.
• Impeccable grooming and a polished, sophisticated image that aligns with the CHANEL brand values.

Skills

• Client Relations
• Sales
• Product Knowledge
• Communication
• Organizational Skills
• Brand Representation
• Professionalism

Location

• CHANEL Yorkdale Boutique (in Holt Renfrew)

Work Type

• Full-time
• Permanent

Salary/Compensations

• $60,000CAD annually + commission + bonus

Benefits

• Private medical and dental insurance
• Long-term disability coverage
• Life insurance
• Accidental death and dismemberment insurance
• Option to add family members to insurance
• Strong company pension plan
• Bonus program
• Generous vacation days
• Sick leave
• CSR (volunteering) days
• Day off for birthday
• Robust global parental leave policy
• 24/7 access to Employee Assistance Program (EAP) including counselling, legal support, wellness services, and financial guidance.
• Mentorship programs
• Learning opportunities
• Career advancement opportunities

About the Company

• Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches.
• Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations.
• Chanel employs more than 32,000 people worldwide.
• As an independent company, its core values are grounded in: Exceptional creation and client experience, Nurturing human potential, Having a positive impact – on people, the environment and communities around the world.
• The House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.
• Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities.
• It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations.
• The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.
• Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.

Equal Opportunity

• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress.
• We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams.
• We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
• CHANEL CANADA ULC. welcomes all applicants for this position.
• We are committed to fair and accessible employment practices.
• Accommodations are available upon request for candidates with disabilities throughout the recruitment process.