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About the Role
Corpay is seeking a Client Relationship Manager for its Deposit Platform within the Alpha Agency Solutions division, focusing on the Cross-Border Solutions line of business. This role is based in London and involves supporting the growth of the deposit platform through exceptional client onboarding, ongoing relationship management, and internal stakeholder coordination.
Responsibilities
- Coordinate the end-to-end client onboarding process, partnering with Client Services, Compliance, and Operations.
- Provide clients and Relationship Managers with onboarding documentation, guidance, and support.
- Proactively follow up with clients and internal stakeholders to ensure timely completion of onboarding requirements.
- Take ownership of the onboarding journey until client accounts are fully operational.
- Collaborate with Sales and Relationship Management teams to deliver an outstanding client experience and identify growth opportunities.
- Monitor zero-balance and dormant client accounts, engaging with clients to understand funding intentions and identify reactivation opportunities.
- Respond to inbound client inquiries, resolve issues, and escalate complex matters.
- Maintain high standards of client service through responsive, accurate, and professional communication.
- Assist with the preparation of monthly Management Information (MI) reports and support business performance analysis.
- Provide data-driven insights to Relationship Managers to support client retention and business growth.
- Assist the Head of Deposit Platform with ad hoc reporting, data analysis, and client presentations.
- Create and refine client-facing presentations, pitch decks, and product literature using Microsoft PowerPoint.
- Maintain accurate client records and support continuous improvements to onboarding and client management processes.
Requirements
- Previous experience in a Client Relationship Management, Client Services, or Account Management role within Financial Services.
- Experience supporting client onboarding and account opening processes.
- Strong client relationship management and customer service skills.
- Excellent communication and interpersonal skills, with the ability to build relationships across internal and external stakeholders.
- Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
- Analytical mindset with experience interpreting data and identifying trends.
- Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint.
- Ability to work independently while collaborating effectively across cross-functional teams.
- Experience working with compliance and regulatory onboarding requirements within Financial Services is preferred.
- Bachelor's degree or equivalent professional experience is preferred.
Skills
- Client Relationship Management
- Client Services
- Account Management
- Client Onboarding
- Account Opening
- Customer Service
- Communication
- Interpersonal Skills
- Organisational Skills
- Data Analysis
- Microsoft Office
- Excel
- PowerPoint
Location
- London
Work Type
- Onsite
Experience Level
- Professional Experience
Education Level
- Bachelor's degree or equivalent professional experience
Benefits
- 25 days' annual leave plus 8 bank holidays
- Option to buy or sell up to 5 days of annual leave annually
- Pension scheme with a minimum 3% employee contribution and up to 5% employer contribution
- Private Medical Insurance through Vitality with no excess payable by employees
- Access to the Gratitudes benefits platform, offering flexible discounts, supermarket savings of 4–5%, and exclusive employee offers
- Free access to LinkedIn Learning
About the Company
- Corpay is a global technology organization leading the future of commercial payments with a culture of innovation.
- Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses.
- Millions of people in over 80 countries around the world use our solutions for their payments.
- Corpay is committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions.
- Fast-growing, global, rewarding, fun, involved – at Corpay, we are all of these and more.
- If you are an experienced and self-motivated professional who can perform at a high level, you will be rewarded.
- If you have great ideas, we want to hear them.
- If you want your career to grow at the same rapid pace as our organization, this is the place for you.
- Whatever your area of expertise, you can take it to the next level at Corpay.
Equal Opportunity
- Corpay is committed to providing equal employment opportunities to all applicants and employees.
- Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law.
- Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions.
- If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.
- Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling.
- AI tools do not make final hiring decisions. All employment decisions involve human review.
- Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.
- For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.
- Corpay is committed to fair, equitable, and transparent compensation practices.
- Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks.
- Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law.
- Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.