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About the Role

The US Oncology Network is seeking a Patient Services Representative to support the Gynecology Oncology department at Texas Oncology in South Austin. This full-time position offers a Monday-Friday schedule with no weekends, call, or major holidays. The role can be filled at a Level 1, 2, or Senior level depending on candidate experience. You will join a dedicated team focused on making a meaningful difference in patients' lives within a supportive and collaborative clinic environment.

Responsibilities

Answers all incoming calls, assesses caller needs, and directs them to the appropriate personnel.
Obtains and communicates messages accurately and in a timely manner.
Schedules new patients, referrals, and returning patients in the computer system.
Sets up new and referred patients in the system with appropriate documentation and coding.
Cancels and reschedules appointments according to physician schedule changes and notifies appropriate personnel.
Obtains and enters all insurance authorizations and referral correspondence into patient charts or EMR.
Collects co-pays, deductibles, and other out-of-pocket amounts at the time of visit.
Maintains the primary office scheduling template, including physician meetings, satellite schedules, rounding, and call coverage.
Arranges for patients to receive financial counseling as needed.
Demonstrates understanding of patient confidentiality to protect patients and the clinic.
Follows policies and procedures to contribute to front office efficiency.
Covers other front office functions as requested.
Prepares correspondence, memos, and forms as requested by the supervisor.
Schedules outpatient appointments, testing, surgeries, and hospital admissions upon request.
Obtains necessary pre-certification as required.
Communicates with patients about scheduled surgeries or tests, including potential prep work.
Gathers patient information and inquires about test specifics from necessary parties.
Follows up on pre-operative tests to ensure clearance for surgical procedures.
Communicates with physicians and patients if further testing is required before surgery.
Schedules post-operative follow-up appointments with physicians.
Maintains a basic understanding of medical terminology for tests and surgical procedures, including coding.
Ability to look up codes specific to diagnosis, surgery, and scheduling procedures.

Requirements

High School Diploma or equivalent required.
0-3 years of medical business office experience for Level 1.
Minimum 3 to 5 years of medical business office experience for Level 2.
Minimum five years of medical business office experience for Level Sr.
Regularly required to sit and use hands to finger, handle, or feel.
Occasionally required to stand, walk, and reach with hands and arms.
Must occasionally lift and/or move up to 30 pounds.
Requires vision and hearing corrected to normal ranges.

Skills

Billing and claim submissions
Charge capture and payment posting
Insurance verification and eligibility
Obtaining pre-authorization
Counseling patients and families on insurance and payment issues
Account follow-up and payment resolution
Assisting patients and families with obtaining community resources (housing, transportation, financial support)
Understanding of patient confidentiality
Basic understanding of medical terminology
Coding
Ability to look up codes

Location

South Austin

Work Type

Full-time
Monday-Friday 8:30am-5pm

Experience Level

Level 1 (0-3 years)
Level 2 (3-5 years)
Senior (5+ years)

Education Level

High School Diploma or equivalent

About the Company

The US Oncology Network is one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America.
The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.
Texas Oncology delivers high-quality, evidence-based care to patients close to home.
Texas Oncology is the largest community oncology provider in the country with approximately 530 providers in 280+ sites across Texas.
Texas Oncology's founders pioneered community-based cancer care to make the best available cancer care accessible to all communities.
Texas Oncology uses leading-edge technology and research to deliver high-quality, evidence-based cancer care.
Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.