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About the Role

As a Host at REIGN, you will be the first point of contact for guests, embodying the high service standards of the Fairmont Royal York. Your role is crucial in creating a welcoming atmosphere and ensuring a seamless dining experience.

Responsibilities

• Report to duty punctually to maintain the integrity of co-workers and guests.
• Consistently offer personal and friendly service.
• Have full knowledge of the menu, beverage lists, and special promotions.
• Ensure the host stand is kept neat and clean at all times.
• Have a complete understanding of daily duties including seating and greeting guests, accurately taking reservations, handling phones, menu changeovers, newspaper pickup, and filing log book entries.
• Efficiently track all covers in the dining room per station and have general knowledge of the union agreement.
• Help guests meet their colleagues by properly using the waiting list form.
• Attend all pre-shift, weekly, and monthly meetings to ensure open lines of communication.
• Actively participate in health and safety procedures to reduce workplace accidents.
• Read and understand all hotel policies, procedures, and departmental standards.
• Carry out miscellaneous duties pertaining to the outlet's operation as requested by a supervisor.
• Feel comfortable voicing opinions, suggestions, and comments on improving the restaurant's operation and guest experience.
• Maintain teamwork and good work ethics with all guests by assisting co-workers without compromising the guest's dining experience.
• Complete all assigned duties before leaving for the day.
• Communicate effectively with servers regarding reservations, changes, parties, and special requests.
• Offer guests coat check when necessary and retrieve guest coats upon departure.
• Inform guests of departmental promotions.

Requirements

• Previous work experience in a restaurant/food and beverage setting.
• Excellent interpersonal skills and a team player attitude.
• Ability to multitask when dealing with a high volume of guest requests.
• Must be legally eligible to work in Canada.
• The hotel is unable to assist candidates in obtaining Canadian work authorization.

Skills

• Interpersonal skills
• Team player
• Multitasking
• Communication

Location

• Toronto

Work Type

• Permanent
• Part-Time

Salary/Compensations

• $27.93 per hour

Benefits

• Free meals on every shift
• Travel discounts at Accor hotels worldwide
• Free dry-cleaning for work gear
• Custom learning programs
• Opportunities to join Health & Wellness, Sustainability, and DEI Committees
• Career growth paths

About the Company

• For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto.
• Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth.
• Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication.
• The hotel is undergoing a stunning transformation for the zero-carbon century ahead.
• We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual.

Equal Opportunity

• As an Equal Opportunity Employer, we provide equal access to opportunities.
• We welcome applications from all qualified candidates.