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About the Role

InnVest is seeking a Guest Service Representative to create a welcoming environment for guests, manage registrations, and ensure outstanding guest experiences. This role offers unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

Responsibilities

• Create a welcoming environment for guests.
• Register guests and assign rooms, accommodating special requests.
• Complete pre-registration and blocking of rooms for reservations/guest arrival.
• Adhere to proper credit, check-cashing, and cash-handling policies and procedures.
• Understand room status and tracking.
• Know room locations, types of rooms, and room rates.
• Sell rooms and promote hotel services using suggestive selling techniques.
• Coordinate room status updates with housekeeping.
• Take reservations, understanding cancellation procedures.
• Process guest check-outs.
• Post and file all charges to guest, master, and city ledger accounts.
• Work closely with all hotel departments to improve service delivery and efficiency.
• Use proper telephone etiquette.
• Coordinate guestroom maintenance work with the engineering and maintenance division.
• Report any unusual occurrences or requests to the manager or supervisor.
• Register guests into their guest rooms as per reservations & check out guests and settles accounts; collect and verify payments – cash, debit, and credit and maintain a float.
• Post guest charges, compute guest bills, collect payments and make changes for hotel guests following all cash handling procedures.
• Post balances to all guest rooms and closing out the day's transactions; running accounts receivable reports; providing next-day reports to the Front Office, Executive Office, and other departments as required.
• Verify and balance daily charges for all departments to customer folios, master accounts, and house accounts; make corrections as needed.
• Run computer through nightly processing sequence to reset for next day's use in balancing for applicable functions.
• Audit all income postings and charges.
• Record and balance staff and house charges.
• Prepare and transmit credit card deposits.
• Process city ledger work to accounting.
• Know all safety and emergency procedures, and is aware of accident prevention policies.
• Ensure the work environment is tidy and well organized at all times (lobby).
• Adhere to all health and safety guidelines and standards.

Requirements

• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
• Present a high degree of professional work ethic and image.
• Availability to work day, evening, and night shifts any day of the week including weekends and holidays.

Skills

• Excellent communication skills in English
• Excellent organizational, interpersonal, and administrative skills
• Proficient or familiar with computerized systems
• Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations

Location

• Canada

Work Type

• Full-time

Education Level

• High school graduate or equivalent

About the Company

• With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada.
• InnVest’s portfolio is geographically diverse with hotels from Victoria, BC to Corner Brook, NL.
• From roadside inns to luxury urban properties, we are also experientially diverse.
• At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment.
• A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

Equal Opportunity

• InnVest Hotels is an inclusive employer.
• As such, we welcome and encourage applications from people with disabilities.
• Accommodations are available on request for candidates taking part in all aspects of the selection process.
• We appreciate all applications, however, only those applicants selected for an interview will be contacted.