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About the Role

This role is crucial for Patchwork's expansion, aiming to introduce our products to more NHS organizations and broaden our healthcare impact. You will be responsible for securing new business, cultivating relationships with senior leaders, and managing complex sales from initiation to closure. As an Account Executive, you will oversee the entire sales cycle, from identifying and engaging potential clients to conducting product demonstrations, managing commercial negotiations, and finalizing deals. You will also work with existing clients to identify opportunities for increased product adoption and value realization.

Responsibilities

Own and manage the full sales cycle, from prospecting and qualification through to product demonstrations, commercial discussions, contract negotiations and closing deals.
Build and maintain a strong pipeline of opportunities, consistently working towards and exceeding individual sales targets.
Develop relationships with senior stakeholders and decision-makers across NHS organisations, using a value-led approach to understand challenges, build business cases and demonstrate ROI.
Identify opportunities to expand customer use of Patchwork's products, helping organisations realise greater value whilst contributing to revenue growth.
Follow and continuously refine your approach within Patchwork's sales processes and methodology, ensuring opportunities are progressed effectively and consistently.
Maintain accurate pipeline information within our CRM, ensuring opportunities, activities and forecasts are kept up to date.
Produce accurate weekly, monthly and quarterly sales forecasts, providing visibility into current performance and future opportunities.
Represent Patchwork at industry events, conferences and networking opportunities, building relationships and increasing awareness of our products and mission.
Work closely with colleagues across Marketing, Product, Client Operations and the wider Revenue team to deliver a seamless customer experience and maximise commercial opportunities.
Continuously develop your sales skills through training, coaching and feedback.
Build a strong understanding of Patchwork's products, customers and future roadmap, enabling you to confidently position our solutions and identify new opportunities.

Requirements

Experience generating new business within a SaaS environment, ideally selling software solutions into NHS, healthcare or HealthTech organisations.
Demonstrable experience selling complex solutions to senior decision-makers, including C-suite stakeholders within enterprise-level organisations.
A proven track record of carrying a sales quota of £600,000+ and closing deals with an average contract value (ACV) of £150,000+.
Experience managing both new business and account growth opportunities, with a track record of identifying and converting cross-sell and up-sell opportunities.
Comfortable owning a territory and working independently, whilst actively sharing knowledge and collaborating with colleagues across the wider team.
Strong relationship-building and stakeholder management skills, with the ability to influence and engage both internal and external stakeholders, including senior leaders.
Experience using sales methodologies such as MEDDIC, SPICED, Challenger or similar frameworks.
A proactive, self-starting approach, with the ability to take ownership and drive opportunities forward.
Excellent communication skills, with the ability to build credibility, deliver compelling presentations and adapt your approach to different audiences.
Highly organised and detail-oriented, with a commitment to maintaining high standards across your work.
Tech savvy and adaptable, with experience using CRM platforms such as HubSpot and an understanding of the importance of accurate pipeline management and data hygiene.
Enthusiasm for working in a fast-paced scale-up environment and contributing to a growing team.
Experience working within a technology start-up or scale-up.
An established network of senior NHS stakeholders, particularly within workforce, HR or operational leadership functions.
Experience working within healthcare, HealthTech or the NHS.
Exposure to workforce management or workforce technology products.

Skills

SaaS sales
Complex solution selling
Sales quota management
Account growth
Cross-selling
Up-selling
Territory management
Independent work
Collaboration
Relationship building
Stakeholder management
Influence
Sales methodologies (MEDDIC, SPICED, Challenger)
Proactive approach
Self-starting
Ownership
Communication
Presentation delivery
Adaptability
Organization
Detail-orientation
CRM platforms (HubSpot)
Pipeline management
Data hygiene
Working in fast-paced environments
Networking

Location

London

Work Type

Hybrid
Flexible

Experience Level

Senior

Salary/Compensations

£60,000-£70,000

Benefits

Cycle Scheme
Tech Loan Scheme
Employee Assistance Programme (Health Assured)
Personal Learning & Development Budget
Flexible income options via Stream
Dog friendly London Hub
Vibrant and fun London Hub with unlimited refreshments & games
Access to co-working spaces across the UK

About the Company

Since 2016, Patchwork Health has been on a mission to make truly flexible and sustainable working a reality for all healthcare staff.
Their fully integrated workforce management solution helps optimise outcomes for organisations, managers, staff and patients alike.
Built by a team of dedicated healthcare veterans, and co-created with the NHS, their technology and services have been embraced by over 100 healthcare sites to date.
Patchwork offers a range of different solutions, including temporary staff banks, collaborative staff banks, an innovative new rostering solution, and an Agency Manager.
Patchwork Insights provides managers with comprehensive data oversight to monitor staffing trends, shift fill rates and pay rate escalations, and reliably plan ahead to prevent staffing gaps.
Patchwork Health has been recognised as HSJ’s 2022 Staffing Solution of the Year, and have recently received the prestigious HSJ Partnership Award and the Spectator’s Economic Innovator of the Year Award.

Equal Opportunity

Patchwork is an inclusive employer, and is committed to not only meeting legal requirements and standards, but our own diversity, equality, and inclusivity policies and pledges throughout all stages of the employee lifecycle.