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About the Role

This role supports the acceleration of eCommerce growth across EMEA, blending operational execution, commercial delivery, strategic planning, and new business development to strengthen Universal’s digital retail footprint. The Manager will work closely with partners and internal teams to drive performance, scale innovation, and manage emerging eCommerce models.

Responsibilities

• Manage and grow key eCommerce partner relationships through KPIs, joint business plans and performance reviews.
• Lead and develop strong relationships and drive efficient communications with Licensees to ensure alignment of joint execution plans.
• Lead recurring business reviews, planning sessions, and cross-functional alignment.
• Support partners with best practice execution to improve visibility, traffic, and conversion.
• Optimize and manage media investments and budget allocations using data-driven insights.
• Oversee and optimize day-to-day digital shelf execution, including content, search, availability, and promotional planning.
• Drive collaboration with marketplace retailers across the broader organization.
• Identify product assortment and partner gaps across eCommerce channels, translating insights into growth opportunities.
• Manage and maintain a line list of products across markets leveraging available tools.
• Responsible for administration related to account management.
• Build strong relationships with external partners to unlock commercial opportunities and improve collaboration.
• Work closely with internal teams to ensure alignment on priorities and execution.
• Act as an internal eCommerce advocate, sharing best practices, insights, and capability building support.
• Support the rollout of eCommerce frameworks, playbooks, and ways of working across markets.
• Define and track success metrics for eCommerce and innovation initiatives.
• Provide regular updates to the business on performance, risks, and opportunities.
• Monitor trends, competitive dynamics, and digital shelf health to anticipate shifts and guide proactive action.
• Uphold Universal brand and content standards across partners and platforms, ensuring compliance with legal and licensing requirements.
• Contribute to continuous improvements of tools, workflows, and data access to enhance decision-making.
• Support the development and execution of eCommerce strategies across franchises, categories, and consumer segments.
• Build business cases for new partnerships, digital capabilities, and commercial initiatives.
• Contribute to annual planning, forecasting, and opportunity sizing to support EMEA commercial objectives.
• Support management of new business models such as social commerce, influencer-led retail, and AI-driven personalization.
• Pilot, test, and scale innovative programs that drive incremental growth.
• Track industry trends, partner innovation, and consumer behaviors to inform future initiatives.

Requirements

• Adaptable, agile & flexible – able to pivot quickly, adapt strategies and deal with change.
• Willing to learn – open to new skills, ways of working, how things work and why.
• Good communicator – honest, transparent, and flexible depending on the audience. The ability to influence stakeholders.
• Results driven – own the numbers, be invested and be hungry to grow the business.
• Entrepreneurial – a self-starter, who is tenacious, independent, driven and proactive.
• Creative problem solver – universally creative and proactively seek solutions.
• Commercially curious – continuously seeking to understand the market.
• Willing to get stuck in – hard worker, who is not rigid with the ability to prioritize, manage own time and respond quickly and efficiently.
• Trusted to deliver – autonomous, taking on ownership and responsibility for tasks.
• Resilient – not afraid to fall, getting back up and keep putting in the effort.
• Passionate – energetic, engaged, positive and desiring to make a difference.
• Kind – empathetic, caring, generous and willing to listen in all interactions.
• Inclusive – open-minded, believing in diversity, equity and fairness.

Skills

• Experience in working with Amazon either in Ads or Retail organization with working knowledge of both areas of the business.
• Highly competitive mindset & Business results oriented: ability to perform, to budget and manage forecast.
• Strong analytical, problem solving and project management skills.
• Demonstrable experience in Sales / Marketing / Retail / FMCG, ideally with solid experience in a multinational environment.
• Ability to build relationships within a matrix business environment and handle diverse audiences.
• Proven stakeholder management and influencing skills.
• Natural ability to drive performance and work in a wide variety of projects with tight deadlines.
• Good understanding of online / digital metrics.
• Fluency in English and another European language is advantageous.

About the Company

• NBCUniversal is one of the world's leading media and entertainment companies, creating world-class content distributed across film, television, and streaming, and brought to life through global theme park destinations, consumer products, and experiences.
• We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock.
• We produce and distribute premier filmed entertainment and programming through powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the Universal Studio Group banner.
• We operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences.
• NBCUniversal is a subsidiary of Comcast Corporation.
• Our impact is rooted in improving the communities where our employees, customers, and audiences live and work.
• We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities.
• We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
• At Universal Products & Experiences (UP&E), we don’t just create products—we create a universe that fans can hold in their hands, wear, play, read, and experience every day.
• UP&E has grown rapidly while keeping the energy, agility, and inventive spirit of a start‑up.
• Our mission is bold: to take imagination beyond the screen and into the real world through innovative products, immersive retail moments, and extraordinary theme park destinations.
• We bring both Universal-owned and third‑party worlds to life across expansive theme park destinations, e‑commerce platforms, live entertainment venues, and global retail partnerships—fueling fandom everywhere it lives.
• Here, creativity meets technology, and strategy meets storytelling.
• We connect design, commercial excellence, and fan passion to deliver experiences that millions cherish—inside the parks and far beyond them.
• As part of Universal Destinations & Experiences, you’ll join a global team that thrives on collaboration, imagination, and the power of culture‑shaping ideas.
• Your work will inspire fans, uplift communities, and leave a lasting mark on entertainment history.
• We believe in a workplace where every voice matters, every perspective is valued, and every colleague can shine.
• That’s how we strive to be an employer of choice for talent and a partner of choice for retailers, licensees, and creators who share our passion for world‑class storytelling.
• If you’re ready to bring imagination to life and create moments that resonate worldwide—your next adventure starts here.
• Join us and help create moments that matter.

Equal Opportunity

• NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
• As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision.
• If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].