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About the Role

As a GTM Engineer, you will help build systems, automations, and AI-powered tools to scale Patchwork's impact. You will work at the intersection of technology, data, and commercial operations, playing a key role in enhancing the effectiveness and decision-making of Revenue teams, ultimately creating greater value for customers. This cross-functional role involves collaboration across Sales, Marketing, Customer Success, Revenue Operations, Product, Engineering, Data, Customer Care, and Finance. You will contribute to designing and improving data models, workflows, and AI-enabled solutions for customer acquisition, account support, and operational scaling. The role offers opportunities to work on diverse projects, from small experiments to multi-quarter initiatives, and to see the direct impact of your work.

Responsibilities

• Help build and maintain systems supporting new business acquisition by gathering, structuring, and activating customer data across the Revenue organization.
• Develop tools, automations, and AI-powered workflows for more relevant and targeted marketing, sales, and customer success activities.
• Support the creation of a comprehensive, data-driven understanding of customer health by integrating information from multiple sources and surfacing actionable insights.
• Identify opportunities to use AI and automation to proactively highlight customer risks, recommend actions, and improve decision-making in Customer Success.
• Build and improve automations to eliminate manual, repetitive tasks for Revenue teams, allowing colleagues to focus on high-value activities.
• Help develop AI-powered tools and agents to enhance efficiency and outputs across Sales, Marketing, Customer Success, and Revenue Operations.
• Measure the adoption and impact of developed tools, using data and feedback for continuous improvement.
• Develop a deep understanding of Patchwork's products, customers, and commercial model to identify areas for enhancement.
• Contribute to the ongoing development of the CRM ecosystem, improving data quality, reporting, workflows, and user experience.
• Build and maintain integrations across the commercial technology stack, ensuring effective data flow between systems.
• Help shape scalable data models and processes to enable better data utilization across the customer lifecycle.

Requirements

• Demonstrable experience working with programming languages, databases, and related technical systems.
• Practical experience building solutions utilizing Large Language Model (LLM) APIs, including prompt engineering, latency considerations, and token consumption.
• Strong intellectual curiosity regarding business operations, commercial processes, and revenue-generating functions.
• Excellent critical thinking, problem-solving, and systems-thinking capabilities.
• Strong written and verbal communication skills.
• High degree of comfort working with quantitative data and analysis.
• Ability and passion to work in a fast-paced scale-up team environment.

Skills

• Large Language Model (LLM) API utilization
• Prompt engineering
• Latency considerations
• Token consumption
• Critical thinking
• Problem-solving
• Systems thinking
• Quantitative data analysis
• HubSpot (Nice to Have)
• n8n (Nice to Have)
• Make (Nice to Have)
• Zapier (Nice to Have)
• AI tools and technologies (Nice to Have)

Location

• London

Work Type

• Hybrid
• Flexible

Experience Level

• Scale-up environment experience

Salary/Compensations

• £40,000-£45,000

Benefits

• Cycle Scheme
• Tech Loan Scheme
• Employee Assistance Programme (Health Assured)
• Personal Learning & Development Budget
• Flexible income options via Stream
• Dog friendly London Hub
• Vibrant and fun London Hub with unlimited refreshments & games
• Access to co-working spaces across the UK

About the Company

• Since 2016, Patchwork Health has aimed to make flexible and sustainable working a reality for healthcare staff through a fully integrated workforce management solution.
• Their technology and services, co-created with the NHS, are used by over 100 healthcare sites.
• Solutions include temporary staff banks, collaborative staff banks, a flexible rostering solution, and an Agency Manager.
• Patchwork Insights provides data oversight for staffing trends, shift fill rates, and pay rate escalations.
• Recognized as HSJ’s 2022 Staffing Solution of the Year, recipient of the HSJ Partnership Award and Spectator’s Economic Innovator of the Year Award.

Equal Opportunity

• Patchwork is an inclusive employer committed to meeting legal requirements and upholding its own diversity, equality, and inclusivity policies and pledges throughout the employee lifecycle.